Makati City, Philippines





Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. You will connect with customers to resolve issues related to overdue invoices and orders. This role is also responsible to apply payments from clients per remittance information received. Your ‘day to day’ • Performs the daily O2C Collections & Claims services such as transactional processing: o Analyze and follow up delinquent account balances, process adjustments o Manage and monitor claims and deductions o Prepares and process returns & refusals o Manage dunning - Liaise with debt collection agencies & notify AR team about recovered payments • Acts on issue identified in the process by providing a work around to resolve and trouble shoot the issue immediately (issue management) • Ensure compliance with the governing company controls, policies and procedures. Prepare the documentation as requested by Corporate and Independent Auditors or Tax related concerns • Performs knowledge transfers, handbook documentation and confirmation with the affiliate on the process related to migration of services and new affiliates • Participate as key user to improve and/or replace existing systems and procedures. Acts as member on projects and performs UAT. Who we’re looking for • University or post graduate degree in a relevant field; • Rich experience in OTC process in B2B environment; Strong experience in Collection and Claims • Good communication & interpersonal skills to manage communication with Customers • Strong analytical skills and attention to detail to challenge status quo • Strong team commitment and results delivery orientation • System proficiency and presentation skills • Basic understanding of SAP • Proficient in handling MS Office • Able to navigate through PowerBi reports What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future. #LIjobs