Guadalajara, Mexico





Job ID


QUALITY CONTROL SUPERVISOR Location: Guadalajara, Jalisco Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Wherever you join our crucial 47,000-strong Operations team, you’ll have the opportunity to make an impact. PMI’s shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning. Bring us your curiosity and a desire to challenge the everyday and we’ll give you lots of responsibility. You’ll help us improve, inject innovation, and create new ways of working. You’ll be solving supply chain problems that span the whole world: a smoke-free world. Your ‘day to day’ Maintain the accreditation of the CI Laboratory under ISO 17025 standard : Plan and follow up on the activities necessary to ensure the availability, integrity and traceability of the results of the CI Laboratory, as well as follow up on the corrective and preventive actions. Accountabilities 'ISO 17025 Laboratory: Prepare and Coordinate the meetings of Reviews by the Management, as well as the records or minutes of the practice of Management reviews. Take responsibility for the technical operations of the Laboratory. Coordinates the work carried out in each of the areas. Analyse the CIR information. Communicate with the internal and external client in service of analysis and delivery of results. Follows up on customer complaints. In conjunction with the Laboratory Technicians, coordinates equipment preventive maintenance work with company and external technical personnel. Provide maintenance support and improve the quality system under the ISO 17025 standard. Guarantee the quality required in laboratory tests. Provide adequate support to the personnel in charge of the analyses, including those in training. Ensure the protection of confidential information and proprietary rights of customers. Ensure GOLD functionality for all the Laboratories. Supplies & Services: manage the acquisition of materials, reagents and spare parts and/or specific parts of the equipment and carry out an annual evaluation of suppliers, likewise reviews and approves the release of quotes for supplies and/or services that affect the laboratory service quality, before purchase orders are generated. Is responsible for coordinating the purchases of the CI Laboratory: acquisition of materials, reagents and necessary spare parts, monitoring of the verification of goods and services acquired as well as the evaluation of suppliers. Documented System: Responsible for optimizing analytical procedures. procedures are established and implemented. Keep the documents and records active. Guarantee annual documentation review in VEEVA platform. Ensure Documental Annual review. Instruments: Management and monitoring of metrological traceability into Laboratory and Correlation with instruments on factory floor. Audits: Planification, coordination and execution ISO 17025 Audits. Coordinate internal audits with QMS coordinator. Coordination of external audits with A2LA (external accreditation body). Follow up of NC/CAPA´s in VEEVA platform. Interlaboratory Analysis: Assure the execution of ICTs (interlaboratory studies) in a timely manner. Guarantee the availability of samples for ICT's, (management with sample providers). Monthly ICT´s for physical, smoke, chemical Laboratories. Assure that the indicators of the Central Laboratory are being met and guarantee that they are reported on time. Monitor the indicators of the Central laboratory and follow up on the actions necessary for their improvement. Direct Reports: Assure that personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the objectives of the management system. 8 Direct reports, follow up of objectives an career plan. IMEEX. Guarantee the correct import and export of samples according to the standards of the authority Open + & Laboratory Responsible for RTT in the different laboratories, as well as acting as Line Lead of the different areas, directing the DDS and all the necessary support within RTT, a new way of working for OPEN+. Skills & Competencies Required: • 3 - 5 years of Laboratory Management • Personnel Management • Bachelor's Degree, Engineering, or its equivalent in the Chemistry area • Fluent in English • Customer service • High analysis capacity • General understanding of the analyses and methods carried out within the Central Laboratory • Good management of Electronic Platforms • Thorough knowledge of ISO 17025, preferably with knowledge of internal auditing in ISO 17025 with 19011, What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future.