Commercial Infrastructure Internship

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. The smoke-free revolution means we’re rebuilding everything from the ground up. You’ll feel like you’re working in a start-up here – with the freedom to shape and define the future, but with the support and scope of a vast global business. It’s challenging, fast-paced and highly collaborative – if you want the freedom to find new ways to connect with consumers, there’s no better place to start your career. The Challenge Commercial Operations are being transformed so that the relation with Retailers is based on digital first and Field Force teams can focus on value added activities. For this to happen Field Force and back-office teams need efficient systems and PMI REEV – Retailer Evolution ecosystem – assumes itself as a critical enabler for this transformation. Aiming to be a one-stop-shop system for field and back-office Commercial Teams focusing on digitalization, planning and sustainable transition and offering new capabilities for our Field Force, Retailers and Retail Call Center. As part of the Commercial Planning & Operational Excellence department you will help us to drive this change. Your ‘day to day’ I. DAILY SUPPORT TO COMMERCIAL TEAMS • Collect system user’s questions and summarize frequent needs. Whenever appropriate clarify these questions. • Support the preparation of trainings to commercial teams using the system. • Participate in periodic work sessions with field and back-office teams helping to identify specific needs, improvement opportunities and/or issues. II. DAILY SUPPORT TO IT INFRASTRUCTURE • Be one of the main points of contact to field force users and back-office teams for topic related with system daily maintenance. • Identify and/or gather potential system issues among users and report them to PMI central teams, follow-up up until final resolution. • Create service requests to support field force activities • Prepare reports on database accuracy and support field force users to improve and maintain this accuracy. Who we’re looking for • University degreed in Management or similar. • Native Portuguese and advanced level of English. • Strong motivation for development and learning. • Action oriented, fast learner and problem-solving attitude. • Tech savvy. • Organizational and structuring skills. • Permit to work in Portugal. What we Offer • A one-year paid internship (1130€ gross); • International and fast-paced work environment; • Opportunity to learn more by interacting with dynamic teams at different levels of experience and expertise across the Company. COME AND DISCOVER THE WORLD OF PHILIP MORRIS INTERNATIONAL! Our success depends on the men and women who come to work every day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.