Product & Experience Delivery Specialist

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The scale of our transformation means we’re effectively building a vast new business, at pace. In P&C (People & Culture - our HR function), we have a huge part to play, defining and shaping our new customer focused culture, organising functions to work more effectively together and attracting the best talent with new types of skills to join us. It’s an exciting, ever-changing environment – ideal for HR subject experts who are driven, disruptive and dynamic. If you’re comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you’ll be in your element here. There’s endless space to develop too, so you’ll be progressing your career as fast as you build our smoke-free future. Your ‘day to day’ As a Product & Experience Delivery Specialist you will be responsible to deliver Human Resources operational services to our Pan African Entrepreneurs Services (PAE) employees based in Senegal, Nigeria, Ivory Coast and Tanzania in line with local legislation requirements and PMI Principles & Practices, and in close cooperation with various local and global partners. You will contribute to the effective functioning of the HR operating model so that business and customer needs are met or exceeded. For success in this position, you must have strong attention to detail, and analytical and problem-solving skills. Your ability to work independently in a very fast-paced environment is crucial. If you are an energetic, flexible and customer services orientated person who loves working with people, processes and partnering with a wide variety of teams and vendors, this role is for you. JOINS US! Benefits administration - Ensure accurate and timely implementation and service delivery of benefits in coordination with various internal teams and external providers, and in line with local legislation and PM Practices. Mobility - Provide relocation support to international assignees with exploratory trip arrangements, residency, and work permit arrangements, tenancy contract reviews, and temporary accommodation in cooperation with internal teams and 3rd party service providers. Employee life cycle - Assist in the process and support formalities related to hiring and integration, employee records, resignations, personnel detail changes and absence management. Others - Support central payroll team with payroll related activities - Advise customers on HR processes and tools, in close cooperation with the HR Shared Service team - Investigate and if needed escalate exceptional and non-standard cases, process inconsistencies and system issues - Create, review and update HR related content and knowledge articles - Provide support to local HR Management team and internal stakeholders - Review and follow up departmental budget - Look after the purchase requisition and payments process, ensuring that goods or services procured within the HR function are processed for payment on time Who we’re looking for? - College/University degree - 4-5 years of experience in HR ideally in a multinational company - Familiarity with Labor legislation - Very good knowledge of MS Office tools and SAP (or similar) system - Previous Payroll experience is highly advantageous - Excellent customer service and communication skills in English and French (both written and verbal) - Ability to work and interact with people at all levels of organization - Good planning, priority setting, problem solving and organizational skills What we offer? Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future.