Details

Contract

Full-Time

Location

Selangor, Malaysia

Department

Consumer

Openings

1

Job ID

54947935

Be a part of a revolutionary change! At PMI, we have chosen to do something incredible. We are committed to inclusion & diversity and is proud to be an equal opportunity employer. You’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. As Associate Manager Web, you have the opportunity to collaborate and consult with local commercial teams (Retail, E-Commerce, Customer Care, Consumer Experience) and global deployment teams. You are the digital subject matter expert and analyze project requirements, specifications, facilitate testing and deployment of digital solutions (e.g. Salesforce, SAP Commerce). Your ‘day to day’ UI/UX • Identify customer problem and come up with potential design solution to solve the problem. • Initiate product roadmap according to the findings and value proposition created with a crisp rationale/thought process. • Run proper design thinking process, including UX research/gather insights, validating problem & hypothesis, constructive design ideation, UX prototyping, wireframe creation, UX copy writing, user usability testing (UT), and ensure the design is implemented according to the initial goal and will solve customer's pain point. • Collaborate with multiple stakeholders cross functions Business, Product, and IT team to ensure the final design is aligned with the initial goal, including day to day discussion and design showcase. Web • Collaborate with commercial teams stakeholders to elicit, understand, define and document business requirements, functional specifications and acceptance criteria for digital solutions. • Liaise with technical teams and external vendors to assist with the translation of business requirements into digital solutions. • Analyze, consult, communicate & recommend measures to enhance, improve and create business opportunities in the B2B and B2C area, with a strong CX focus. • Support and leverage global Digital Solutions & Tools: Digital Consumer Engagement (B2C). • Digital lead in a big digital migration project to enhance commercial capabilities. • Accountability for the digital support and consultancy of local commercial teams. • Assist in costing for web projects when applicable, provide strategic top down target for specific channels within web team Who we are looking for • At least 6 years of professional experience in the areas of marketing, digital, website or similar. • Good working knowledge on Google Analytics and Microsoft Excel • You have analytical skills to build complete understanding of requirements and translate them into digital solutions. • You have experience in project management and agile tools (e.g. Waterfall, SCRUM, Jira & Confluence). • You are proactive, collaborative, have experience with stakeholder management, thrive in a digital workplace and bring digital skills with you. • You are focused on analyzing consumer & business needs with a solution-oriented mindset. • Preferably to have experience working with Salesforce (Demandware, SFMC, ServiceCloud, Community Cloud) and SAP Commerce. • Experience in coding and scripting in languages such as HTML, CSS, Angular JS and Ajax Practices. • A degree in business information technology, computer science or equivalent.

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