Knowledge Base Coordinator

Knowledge Base Sr. Specialist Location: Mexico City Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PMI feels like building a new business – but with the accumulated expertise of a global brand behind you. Bring us your curiosity and capacity to engage people and you can be part of the digital, onmi-channel team that’s driving our huge commercial transformation. If you’re a forecaster and forward-thinker, you can make a huge impact, creating sales strategies across all markets. But, here, your innovation will do more than just improving sales. You’re not persuading someone to savings account or try a new drinks brand. Your ‘day to day’: Support deployment and maintenance of REEV strategy, maximizing database quality and accurate engagement through all the phases of the retail journey. Accountabilities: • Coordinating sequence of all communications with Field Sales Force supervisors and Call Centre while mapping retailers´ business objectives and needs through journey and support the definition of content/activation plans for each customer cluster in collaboration with DTE areas. • Ensure and coordinate data base management, quality, and analytics (with BI and Digital team and CRM´s vendor with full support of REEV Executive). • Monitor KPI's & CRM reports to flag any off-road behaviour under the digital orchestration. • Define the most adequate engagement procedures & channels for the retailers’ activation/retention initiates. • Manage the accessibility to and flow on REEV related knowledge between CSC and DTE team plus help capture new knowledge regarding REEV capabilities in order to decide (alongside with its supervisor) which capabilities best fit Mexico´s business scope for REEV What’s ‘nice to have’: Salesforce usage and management Power BI knowledge Analytical skills are a must. What we offer: Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future.