Jakarta, Indonesia


Information Technology



Job ID


Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PMI’s journey to a smoke-free future is fueled by technology. The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. As a CMDB Analyst, you will collaborate with CMDB Product Owner, CMDB Data Quality manager, CMDB Process owner, and CMDB data owner to improve and maintain CMDB data quality. We are seeking an IT CMDB Analyst to join our IT team, to be located in Jakarta Your Day-to-Day • Act as CMDB point of contact for CMDB issue and request. • Creating KB articles for CMDB user guide and solving common problems. • Analyze and document business requirements related to Configuration Management Database (CMDB) processes, data, and integrations. • Perform data analysis to identify and resolve data inconsistencies, anomalies, and discrepancies in the CMDB. • Collaborate with cross-functional teams to define CMDB requirements, data standards, and data models. • Provide regular update on CMDB status to stakeholders Who We're Looking For • Bachelor's or Master’s degree in Information Technology • Fluent in English both written and spoken • Minimum 5 years of experience in the CMDB area with focus on improving CMDB process and data quality. • Strong understanding of CMDB and CSDM principles, concepts, and best practices. • Strong problem-solving and analytical skills • Strong presentation, verbal, and written communication skills in English. • Strong customer service skills and the ability to build positive relationships with stakeholders. • Have continuous improvement mindset and the ability to learn new technologies and processes quickly • Certifications in Cloud infrastructure, ITIL, ServiceNow and Agile is a plus. What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours – we’ll empower you to take risks, experiment and explore • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress • Take pride in delivering our promise to society: to deliver a smoke-free future To join our growing team…