HR Employee Care Specialist

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on and building our future on one clear purpose – to deliver a smoke-free future. Your day to day • Facilitate a memorable and desired employee and manager experience throughout the full employee lifecycle by being the primary point of contact for HR requests. • Respond in a timely manner to employee inquiries and questions regarding HR Guidelines, and general company policy questions. • Work closely with affiliates under scope demonstrating working knowledge of Local Market policies and specifics to provide guidance to employees and managers on end-to-end resolution of both common and difficult requests. • Ensure a robust knowledge management strategy, maintaining working instructions updated, training and onboarding new hires to guarantee knowledge continuance. • Train and advise customers and internal stakeholders on P&C processes and systems • Accurately maintain HR data in SAP ensuring that employee’s information is properly updated. • Provide support services for employment life-cycle activities with a high degree of accuracy and customer satisfaction, balancing employee and manager advocacy and business operating needs. • Participate in projects to bring HR Shared Services point of view and recommendations • Provide input to support process mapping, process improvements and documentation to ensure consistent, efficient and accurate services are being provided. • Liaise and partner with other HR functional areas to support and ensure proper execution of programs and projects. • Support internal audit requirements and practices, maintaining employee files in compliance with all laws and regulations and presenting audit findings with documented evidence • Ensure Data Life Cycle Management activities such as Data Quality audits, Data cleansing and Data enrichment • Manage priorities and effectively adjust based on volume and business necessity, engaging with management for guidance or approvals. Who we’re looking for • College/University or during HR or related studies (Psychology, Administration, etc.) • + 2 Years’ regional or global experience and/or working in a Shared Service center is a plus • Fluent English level • French bilingual is a must • Computer skills, including MS Office – SAP knowledge is an asset. • Teamwork and customer service focus. • Sound judgmental at protecting sensitive materials and confidential information. • Proactively seeking for improvement opportunities. • A strong team player. • Being capable of taking a step back to look at a bigger picture. • Enjoy analyzing and solving problems. • Excellent communications skills. • Being flexible What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future.