Bangalore, India





Job ID


Accountabilities-: Performance Management: KPI Reporting & Management: Consolidation, reporting, and providing regular updates and monitoring of KPIs & trends. Root cause analysis for failures, monitoring of remediation plans to improve failed KPI and SOX/Controls Failures Annual KPI Refresh Coordination and operationalization. BCP Coordination: BCP Refresh, testing and BCP plan is coordination and implementation in case of a BCP situation. Vendor Access and IT Management: To ensure that all Vendor Joiners, Movers and Leavers related data is maintained, accesses provided and removed in a timely manner with appropriate authorization and manage timely knowledge transfers for seamless delivery – internally and at vendor end. Vendor/Financial Management: End to End Invoice Management: Budgeting, Variance analysis and reconciliation of billing, Service Credits where failed KPIs- calculated and charged. Contract Management: Support Vendor Manager with Change Requests, LSAs, Contract Changes (Global). Contract Compliance Vendor Governance: Effective and compliant Vendor Governance Vendor Risk Management Process: regular Risk Assessment including across vendors and functions. Education & Work Experience Finance professional with minimum 10+ years of experience KPI design and management experience is desirable. Risks and Controls, BCP knowledge is desirable Strong coordination and liasoning skills are a must Team management experience Strong communication skills – written and verbal. Stake holder management skills, especially dealing with senior stake holders.