Omnichannel Delivery Manager

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. We are excited that our US headquarters in NYC has moved to Stamford, Connecticut as of November 2022. Our beautiful new location is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. The Omnichannel Delivery Manager will ensure that all strategies and projects developed by the Regional Hub are successfully planned, delivered and optimized through omnichannel to deliver continuous consistent improvement in consumer outcomes and commercial performance. You will oversee all deliveries of consumer programs / product launches / campaigns / BAU activities being deployed by the Regional Hub to ensure they are delivered on promise and on time. You will be working closely with OC Deployment/toolbox owner, regional team, the market acceleration team and the internal service providers to help plan and deliver Omni channel projects that are in line with global consumer strategy, market, and regional needs. Your ‘day to day’: • Leading the Global to market planning & feasibility assessment of deploying Products & Programs according to alignment with Global Counterparts and Regional Commercialization Planning. • Establishing & Implement Campaign/Program/Product Management process and to safeguard it's in line with the universal intake process that delivers speed to market (Operational Performance). • Managing various stakeholders from Toolbox and program owners in OC (Central Team), Region Team, Global Deployment Planning, IT, and marketing Ops (Channels & CDT). • Monitoring campaign/programs intake & product launch process as Gate Keeper to ensure quality briefs using delivery momentum with the aim that they are delivered on promise and on time. • Steering the reporting initiatives for performance review, learnings & insights on key campaigns and product launches; to constructively influence future strategies to OC Toolbox owners & the regional team. • Driving the continuous improvement across the entire orchestration/delivery process and tools. • Coordinating and Initiating collaboration, with the SMEs, markets, and OC, to tackle the delivery progress and resolve any blockers. • Building and maintaining the Hub capacity model to ensure the team is sized appropriately to deliver the expected commercial calendar. Who we’re looking for: • Bachelor's Degree with at least 7 years of experience. • Strong demonstrable knowledge in managing multi-channel and multi-market marketing operations. • Robust experience in digital marketing campaigns including Paid/Owned/Earned Media, SEO, eCRM, Social Media, and eCom and their integration with offline touchpoints (retail footprint, call centers etc) to deliver multichannel consumer experiences. • Experience in measuring program / campaign / experience effectiveness and using data-driven metrics. • Detailed oriented with proven organizational and project management skills, quality control skills, resource planning skills • Extensive experience working with Agile & Lean practices • Strong communication and presentation skills with excellent English verbal and written communication skills. • Excellent interpersonal and stakeholder management skills • In-depth knowledge of escalation procedures, incident management, problem solving, and other disciplines related to service delivery • Expertise in people management and leadership. • Legally authorized to work in the US. Annual Base Salary Range: $104,000 - $143,000 What we offer • We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! • We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: To improve the lives of a billion smokers. #LI-Hybrid PMI is an Equal Opportunity Employer PMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders, and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2022, PMI's smoke-free products are available for sale in 70 markets in key cities or nationwide, and PMI estimates that approximately 13.5 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com. Philip Morris International is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, PMI recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company’s discretion.