Tokyo, Japan





Job ID


Purpose • Activate omni-channel operations strategically with efficiency • Ensure compliance across commercial operations • Lead team by transformation of new way of working Accountability • Ensure compliance with PMJ/PMI guidelines and all operation processes. (CAD / IC counterpart). - Develop operational policy, flow and process, including IC review - Conduct regular process monitoring and implement improvement action as necessary. - Fraud prevention management • Manage replacement performance in Japan market accoss all channels by being single point of contact from OC PIQ, Nurve Center, Product care, and Region. - Monitor current replacement performance per device versions and channels - Manage implementation of new process together with OC by cordinating with stakeholders in JP market (e.g. new tool, cycle hub data) • Manage comprehensive accountability - Lead Replacement optimization, incl project boost - Periodical compliance check for all channels - System access account control - SOP update, CoC and also corporate audit • Team development - Transform to new way of working by collaborating with other CP teams and other stakeholders Education / Language ・Degree / Post-grad ・Japanese - Native (verbal, written, presentation) ・English- Fluent (verbal, written, presentation) Work Experience • Commercial operations Experience 5+ years • Process design and management • Commercial Compliance or Audit / Assessment interviewee experience • Manage / Supervise team" Competencies "• Leadership, Influencing / Interpersonal Skills • Strategic Thinking Skills • Communication Skills (verbal, written) • Collaborator and enabler for collaboration across teams. • Business Acumen • Problem Solving • Learning agility" "Functional Competencies (specific & critical)" "• Knowledge in fraud management (plus) • Process management • Commercial Compliance