Retailer Customer Experience Analyst

MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to build a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Join us in Commercial PMI Business Solution and you’ll work across the full breadth of the business, making sure our new commercial model is profitable and sustainable. There’s something new to learn every single day changes to integrate and challenges to conquer. If you love working collaboratively and taking risks, you’ll be in your element here. JOIN US! WHO ARE WE LOOKING FOR • Proactive individual with strong analytical and data driven mindset for business analysis & translating data into actions • Capable to think & develop out of the box solutions • A proven background in B2B (Business 2 Business) that understands the retail environment • Ability to work closely with different countries to discuss updates on reports and define action plans • Strong communication & analytics skills WHAT WE OFFER YOU • Private medical and dental care, life insurance; • Subsidized meals in company canteens or Sodexo card; • Hybrid work opportunity and flexible working arrangements; • Employee pension plan; • Multisport program; • Cafeteria program; • Wide range of trainings, optional language classes, further education and professional qualification support possibility • Free bike and car parking for all employees. HOW CAN YOU MAKE HISTORY WITH US • Contribute to the deployment of the retailer NPS (customer experience) deployment across different markets • Create monthly reports from the live markets with qualitative and quantitative analysis and recommendations for the markets • Support monthly huddle sessions with the markets to review the report • Guide markets on rNPS analytics dashboard and deep dive into the opportunities that arise from the retailers • Collect business requirements from the markets and share key learnings and quick wins with regions for additional business value • Communicate with the stakeholders on the various level in the organization • Follow up on the action plans implemented in the markets and track it’s efficiency • Cooperate with the third party partners Please, note that the actual name of the position may be different. Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted. #LI-Hybrid