Design Lead (Business Design) – Consumer Data Management

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions. Digital Products Transformation at PMI PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. Such a shift creates an abundance of unique and transformative environment to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Digital portfolio at PMI is dynamic, diverse. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business. Joining the Digital Products Portfolio The Digital Consumer Engagement Products portfolio plays a critical role in delivering PMI’s Smoke-Free Future. We are enabling digital services to our consumers and retailers by building platforms to communicate our vision to broader society. Together with talent from multiple business and technology functions across our footprint, we are delivering a premium experience for our consumers. When you join this team, you will work in a dynamic, diverse, and warm environment. You will be primarily focusing on defining your Digital Product vision, regularly engaging with your customers to gather feedback and understand their needs in order to maximize value. You will be part of all stages of Digital Product incremental value delivery. Purpose of this role - As a Design Lead you will be responsible for the design of a Digital Product within the Data management domain. You will participate in the Digital Product Software Design Lifecycle - from the idea to developing the Digital Product high level technical solution. - To enable consumer engagement and analytics communities, the product group’s mission is to democratize high quality data for fast, scalable, cost effective: - Personalization of consumer engagement at scale - Delivery of insights for decision making and optimization - You will work with various Customer Data Platform Product Owners to understand the Acceptance Criteria and with engineers to iteratively refine the design and finally to deliver value to the customer. Your day-to-day Strategy & Planning - Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences. Translating complex ideas into understandable concepts that evolve and enhance the product experience. - Maintaining a business / customer value mindset in the build of technical solutions and roadmaps - Advocating for the customer through human-centred design methods, including: discovery, research sketch sessions, and user testing. - Championing prioritization of design centred product enhancements grounded in research and analysis. - Working with partners and teams across various geographies. - Embracing and advocating for an experience mindset. Discovering & Delivering - Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities. - Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams. - Driving end-to-end product design by: - Working with researchers to understand customer needs and define opportunities through usability and empathy studies. - Framing problems, defining insights, and designing new methodologies/practices to serve customer needs. - Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes. - Planning and facilitating workshops with internal and external partners to align with business needs. - Designing within existing — and creating new — standards to contribute to our internal design system, best methodologies, and guidelines. - Storytelling and presenting visual concepts to various partners. - Creating high fidelity design assets for acceptance, development, and delivery to markets. What is needed to succeed in this Role - At least 5 years of experience with User Experience design / technical design - Experience with data architecture, data integrations, data quality, lineage and observability - Familiarity with role of data and consumer segmentation in enabling personalised consumer experiences - Experience with Customer Data Platform Software is a plus . Knowledge of Data Governance is a plus - Experience designing for cross channel experiences - Comfortable working with a variety of business partners and delivering outcomes - Familiarity with working in an established design system - Experience being part of a cross-functional team - Experience working in Agile Product Teams What’s in it for you! There are many Digital Organizations out there, so why should you join ours? We believe PMI’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a peoAt PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions. Digital Products Transformation at PMI PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation. Such a shift creates an abundance of unique and transformative environment to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Digital portfolio at PMI is dynamic, diverse. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business. Joining the Digital Products Portfolio The Digital Consumer Engagement Products portfolio plays a critical role in delivering PMI’s Smoke-Free Future. We are enabling digital services to our consumers and retailers by building platforms to communicate our vision to broader society. Together with talent from multiple business and technology functions across our footprint, we are delivering a premium experience for our consumers. When you join this team, you will work in a dynamic, diverse, and warm environment. You will be primarily focusing on defining your Digital Product vision, regularly engaging with your customers to gather feedback and understand their needs in order to maximize value. You will be part of all stages of Digital Product incremental value delivery. Purpose of this role - As a Design Lead you will be responsible for the design of a Digital Product within the Data management domain. You will participate in the Digital Product Software Design Lifecycle - from the idea to developing the Digital Product high level technical solution. - To enable consumer engagement and analytics communities, the product group’s mission is to democratize high quality data for fast, scalable, cost effective: - Personalization of consumer engagement at scale - Delivery of insights for decision making and optimization - You will work with various Customer Data Platform Product Owners to understand the Acceptance Criteria and with engineers to iteratively refine the design and finally to deliver value to the customer. Your day-to-day Strategy & Planning - Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences. Translating complex ideas into understandable concepts that evolve and enhance the product experience. - Maintaining a business / customer value mindset in the build of technical solutions and roadmaps - Advocating for the customer through human-centred design methods, including: discovery, research sketch sessions, and user testing. - Championing prioritization of design centred product enhancements grounded in research and analysis. - Working with partners and teams across various geographies. - Embracing and advocating for an experience mindset. Discovering & Delivering - Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities. - Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams. - Driving end-to-end product design by: - Working with researchers to understand customer needs and define opportunities through usability and empathy studies. - Framing problems, defining insights, and designing new methodologies/practices to serve customer needs. - Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes. - Planning and facilitating workshops with internal and external partners to align with business needs. - Designing within existing — and creating new — standards to contribute to our internal design system, best methodologies, and guidelines. - Storytelling and presenting visual concepts to various partners. - Creating high fidelity design assets for acceptance, development, and delivery to markets. What is needed to succeed in this Role - At least 5 years of experience with User Experience design / technical design - Experience with data architecture, data integrations, data quality, lineage and observability - Familiarity with role of data and consumer segmentation in enabling personalised consumer experiences - Experience with Customer Data Platform Software is a plus . Knowledge of Data Governance is a plus - Experience designing for cross channel experiences - Comfortable working with a variety of business partners and delivering outcomes - Familiarity with working in an established design system - Experience being part of a cross-functional team - Experience working in Agile Product Teams What’s in it for you! There are many Digital Organizations out there, so why should you join ours? We believe PMI’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us: Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible! Learning & Development: Your growth is important to us. We have varied learning & development tools that will help you strengthen your soft skills and develop your business acumen within PMI and beyond. Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive Every single colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering siaze and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you. Together, let’s deliver a smoke free futureple first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us: Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible! Learning & Development: Your growth is important to us. We have varied learning & development tools that will help you strengthen your soft skills and develop your business acumen within PMI and beyond. Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive Every single colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering siaze and scale provides endless opportunities to progress. If this offer resonates with you, we look forward to receiving your application and getting to know you. Together, let’s deliver a smoke free future