Consumer Activation Manager

Consumer Activation Manager – Austin TX Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. We are excited that our US headquarters in NYC has moved to Stamford, Connecticut as of November 2022. Our beautiful new location is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. Your ‘day to day’: As a Consumer Activation Manager, you will develop and implement the territory commercial plan, for the assigned geographical area, ensuring product performance and delivering best-in-class consumer experience. You will be focusing on branded retail point of sales, indirect (B2B2C) channels and brand building business development. •Develop, adjust, handle and maximize a network of communication & sales channels (B2B and B2C) •Plan and coordinate all consumer activities based on geo specifics, in line with brand engagement strategy and business priorities; set local KPIs and closely monitor performance. •Establish and manage Brand retail channel footprint and investments focusing on Revenue, balance costs and ensure expected return •Lead & coordinate events defined to the assigned geographical area: on-site planning, coordination, and analyzing event data/ feedback to improve future events and business growth. •Establish and manage teams focused on 1-2-1 personal or corporate product presentations •Establish and maintain effective relationship with the indirect channel (B2B) to provide defined consumer services (eg. lead generation, registration, lending/trial, replacements) for acquiring and maintaining consumers. •Ensure appropriate education of commercial partners, and nurture strong retail advocates for direct and indirect communication to consumers •Manage and maintain a high quality, engaged and skilled front line, utilizing all people management levers (recruiting, supervising, training, development, recognition, performance management) •Ensure high level of internal partner service, managing relations, establishing effective collaboration across different org. levels to maintain focus on results. •Collect consumer insights to provide feedback for new channel developments, in-house/outsourced people requirements and programs or toolboxes adjustments. •Assure effective deployment of toolboxes through visibility, trade engagement, consumer engagement, events/brand ambassador programs and 1-2-1 digital media. •Drive the B2C digitalization in all channels by adopting frond-end solutions that will improve consumer experience and efficiencies Who we’re looking for: •8 years' experience with product commercialization or multi-channel consumer engagement •4 years' experience managing teams of people, preferably within a sales or retail capacity •A deep breadth of knowledge regarding the city of posting •Well versed with all business development, client acquisition, sales and customer service strategies •Fluent in English •2-4 year degree in Business Administration, Sales, Marketing or equivalent professional experience •Legally authorized to work in the U.S. •Ability to track, analyze and consistently improve business and team metrics What we offer: •A competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! •We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. •Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. •Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. •Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. •Take pride in delivering our promise to society: To improve the lives of a billion smokers. #LI-Onsite PMI is an Equal Opportunity Employer PMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2022, PMI's smoke-free products are available for sale in 70 markets in key cities or nationwide, and PMI estimates that approximately 13.5 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.