Makati City, Philippines





Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. As the GBS Governance and Controls Manager, it is your responsibility to support GBS through advice and active monitoring and governance of service assets, compliance and application of prevailing document and data legislation, firm policies and standards. Draft, Maintain and roll-out governance and controls framework that supports GBS Operations in partnership with the different teams within GBS. This role will play a key part in enabling the business to ensure consistent delivery of services by establishing a process documentation controls regime, capacity plan framework, inter-affiliate agreement governance model and GBS charging mechanism. Further the role will ensure business continuity by establishing the business continuity management framework and annual activity calendars. You will drive the “Controls Culture” (1st Line of Defense) and monitor compliance to Chart of Controls application. What you need to have • You must possess a Bachelor’s degree in Business, Statistics, Computer Science or related field • You have proven experience in Service Management, preferably in a GBS set-up • You have clear understanding on Controls and Compliance concept • Understanding of GDPR and data privacy issues especially for employee data is critical on this role • You must possess effective communication, presentation, planning and organizational skills, and controls mindset • Strong stakeholder management is critical for you to be successful in this role with a focus on your consumers • Working knowledge with Power BI is a plus What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future. #LIjobs