Makati City, Philippines


People & Culture



Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Your ‘day to day’ In order to impact learner experience and support cost effective and value creation development decisions made by the P&C Learning and Development Directors/Managers/Leads in the affiliate, the Learning Specialist is expected to: • Ensure timely resolution of cases related to PMI learning offering via centralized ticketing system • Support the deployment of global learning programs by creating or updating sessions, events and recording course completion in the LMS system • Be fully accountable for data input & integrity and administration in all relevant systems in order to guarantee effective and high-quality data management • Effectively collaborate with other teams within LTP to support development of the PMI learning offer • Maintain and update online and digital assets in Fuse communities • Participate in UAT to test new tools, systems, or processes • Administer/manage user licenses for language and online learning • Generate simple learning reports leveraging on existing dashboards and other data sources • Help troubleshoot in learning systems and escalate to appropriate teams as needed • Capture employee feedback and forward to appropriate teams for further improvements • Contribute positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build the knowledge database Who we’re looking for? • Bachelor’s Degree • Knowledge and working experience in learning management system maintenance and administration • Strong verbal and written communication skills • High attention to detail, organization, and deadlines and can work with minimum supervision • Has good analytical skills; able to advise basic troubleshooting procedures, resolve learning system issues that are within scope and prepare learning reports as per stakeholder requirements • Customer oriented; having a positive attitude, eager to help customers and anticipate their needs • Team player, has strong collaboration skills; able to efficiently and effectively work with local affiliates and global team to support delivery of global programs and solutions • Proficiency with MS Office suite • Experience working with team remotely using email and other online collaboration tools effectively • Ability to quickly learn new processes, tools, applications