Kraków, Poland





Job ID


MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. JOIN US! WHO ARE WE LOOKING FOR? • A university degree • A minimum 3 years' experience in a TMC (Travel Management Company) or in a business travel role (e.g., executive assistant, business travel coordinator etc.) • Customer centric (work with internal customers in 80+ countries) • Familiar and comfortable with use and management of travel technology • Strong organizational skills, thorough and details-oriented • Self-starter, capable of independent work • Fluent English spoken and written, other major European languages is a plus WHAT WE OFFER YOU? • Private medical and dental care, life insurance • Sodexo lunch card • Hybrid model of work (40% of office-based job and 60% of remote working) and flexible working arrangements • Employee pension plan • Multisport program • Cafeteria program • Wide range of trainings, optional language classes, further education and professional qualification support possibility • Free bike and car parking for all employees HOW CAN YOU MAKE HISTORY WITH US? • Customer support: - Travel escalations handling & end user support (incl. Global Travel Services mailbox, and PMI internal systems SNOW & MyPMI) - Communication to travellers and travel arrangers (e.g., travel policy updates, system maintenance, etc.) - User Governance (Trainings/OBT experience) - Review and approve travel-related roles and accesses • Supplier management: - TMCs (Travel Management Companies) and OBTs (Online booking tools Cytric & Concur) management (incl. regular calls, payment issues, service-level issues, data reporting errors, incident resolution, etc.) - SLA (Service Level Agreement) monitoring incl. complaint handling, escalation, resolution timing, reporting - Administration of PMI preferred supplier program in the OBTs and TMCs • OBT administration: - Implement and validate new features in the OBT Cytric and Concur - Ensure OBT alignment and consistency across all countries and provide relevant support to OBT users • Operational day-do-day Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted. #Li-hybrid