Employee Care Specialist - Japanese Speaker

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The scale of our transformation means we’re effectively building a vast new business, at pace. In P&C (People & Culture - our HR function), we have a huge part to play, defining and shaping our new customer focused culture, organising functions to work more effectively together and attracting the best talent with new types of skills to join us. It’s an exciting, ever-changing environment – ideal for HR subject experts who are driven, disruptive and dynamic. If you’re comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you’ll be in your element here. There’s endless space to develop too, so you’ll be progressing your career as fast as you build our smoke-free future. • Guaranteed 14th month pay • Retirement plan • Hybrid set up in Rockwell **Japanese Speaker (N1 or N2) required** Your ‘day to day’ You will be the first line and key contact for customers approaching SSC on HR related queries. You will act as an expert for all HR services provided to the assigned market(s), be the main focal point for local HR Teams and HR Management and perform local C&B related activities. Your core responsibilities • Provide customers with complete, accurate and timely answers according to global and local guidelines, within the frames of HR KPIs (Preferably with Salesforce experience) • Maintain HR2U (Experience in SAP would be an advantage) data and perform audit in accordance with Internal Controls requirements, Audit Procedure, OPMs and HR KPIs as well as support the SSC Compensation team during execution of global cycles (IC, Merit, Salary Surveys) • Prepare high quality standard reports, including calculations and simulations. Run reports and eligibility checks in order to support local C&B cycles (awards, variable pay, benefit programs) • Coordinate and execute complex mass changes by analyzing org. structure, file preparation, and follow up with involved parties • Proactively identify areas and ways of improvement within services provided by HR SSC. Initiate and lead CI projects in order to improve service efficiency • Play key role in knowledge retention in the team by on-boarding and training HR Generalists and create and update work instructions on a regular basis What we offer Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future. #Lijobs