Kelantan, Malaysia





Job ID


Be a part of a revolutionary change! At PMI, we have chosen to do something incredible. We are committed to inclusion & diversity and is proud to be an equal opportunity employer. You’ll enjoy the freedom to dream up and deliver better brighter solutions and the space to move your career forward in endlessly different directions. The Supervisor Retail Deployment role is to manage the day-to-day operations & back-end support of the IQOS stores allocated in East Coast Malaysia (Kelantan, Terengganu & Pahang), which includes resource / schedule planning, managing inventory and staff's performance, operational efficiencies and excellent execution of launches or programs in stores. The Deployment Supervisor will also lead the team to achieve set KPIs, provide coaching and guidance to ensure frontline staffs are knowledgeable, engaged and motivated, execute and ensure compliance to PMM SOPP and customer journey and deliver excellent customer experience at all times. Principal Accountabilities • Managing Area Strategy & Operation: Ensure all IACCs are operating at the optimum level with the objective to provide consumer the best experience in store. You will oversee the operational standards of the store as well as execute the strategy set by management. This is to ensure high standards are uphold and consistent across all IACCs, collaborating with various workstreams (e.g. Marketing, CC, B2B, Activation, etc.) to ensure Retail vision is delivered. This includes supporting IACC physically when required or 2nd level decision making to ensure operations and experience is not compromised. •Team Performance & Development: Build a culture of customer-focused mindset in store. Lead, coach and develop team members to meet KPIs set and uphold a learning & coaching culture within the team. Regularly monitor KPI performance, identify individual team member's strength and gaps, and provide constant coaching or counseling and taking disciplinary action where required. This role will need to lead by example, inspire and motivate team members to perform to their highest capability. •Excellent Execution: Drive all programs / initiatives in stores to be executed flawlessly, i.e., staffs and in store are well prepared and up to date prior to launch. This includes timely and quality briefing to frontliners, constantly checking understanding to ensure staffs are up to expectation, POSM and planogram compliance, inventory and resource readiness. •Resources Management: Responsible to ensure that all IACCs are able to sustain and operate at the optimum level by deploying resources effectively that factors in store traffic & quality service level. Make adjustment & enhance on the working schedule with the aim of maximizing business opportunities and at the same time balancing in-store personnel motivation level and efficiencies. •Store Activation: Identify, propose and execute, activation initiatives that generate foot traffic into the store to ensure store sustainability & achieving business KPIs. Work with various workstreams on the preparation of store event in line with RRP plans and strategies. Ensuring the flow of the event and resources are at the optimum level to ensure maximum consumer satisfaction & experience. •Store Hygiene & Compliance: Ensure timely dissemination of marketing information, policies & procedures to staffs and ensure PMM SOPP (e.g. morning briefing, daily coaching, Grooming, Customer Journey) is compiled to. Ensure store front, digital content & POSM displays are current; and merchandising are in proper order according to the planogram. Work with Infra team to ensure scheduled and proper maintenance is carried out for the store (e.g. signage, store front, lighting) and work tools (e.g. iPad, laptops, furniture, etc.) and any malfunction is rectified immediately. •Feedback and Reporting: Proactively share experience and feedback with all stakeholders on areas that can help improve our capabilities & processes. Change mechanics of approach based on consumer reaction & experience. Collect statistics of store activities and keep the database constantly updated. •Uphold corporate integrity and values while ensuring all activities comply with PM policies and procedures, including Good Conversion Practices, local and federal laws and International Marketing Code. Who we are looking for • Degree in Business/Commerce, Marketing, Finance, Hospitality, Public Relation • Experienced in Sales and Retail in multinational or credible local company • Has experience in managing a team • Strong Experience in MS Office applications What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future