Kraków, Poland


People & Culture



Job ID


Employee Care Specialist – Swiss Team MAKE HISTORY WITH US! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward as we pioneer the future. JOIN US! WHO ARE WE LOOKING FOR? • A candidate with at least 2/3 years of experience in working with customers delivering P&C (HR) services • An analytical mind and attention to details • A great team player with customer centric mindset • Ability to deal with ambiguity well, work independently, and proactively identify and resolve employees’ queries, • A proficient English speaker, French would be an asset • Solid experience using Microsoft Office tools, especially MS Excel • Knowledge of SAP HR and Salesforce CRM applications are valuable assets WHAT WE OFFER YOU? • Private medical and dental care, life insurance • Lunch Sodexo card to be used in the canteen or outside • Hybrid working arrangement • Employee pension plan • Cafeteria benefit program, multisport card • Wide range of trainings, language learning platform, further education and professional qualification support possibility • Free bike and car parking for all employees HOW CAN YOU MAKE HISTORY WITH US? • Support employees with HR related queries • Proactively follow up on end-to-end resolution of all cases • Check and maintain employees’ personal data in SAP database • Prepare HR related documentation • Generate standard and more complex SAP reports • Contribute to improvement initiatives for HR processes and initiatives aimed to improve Employee Experience Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted. #LI-Hybrid