Manager Alternative Channels

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. In late 2022, PMI acquired Swedish Match and its leading oral nicotine product portfolio. We can now provide legal age nicotine users who would otherwise continue to smoke, access to a broader range of better alternatives to combustible products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. In this position you will Lead the identification development and management of alternative non-tobacco selling indirect (B2B2C) channels. These channels can include Key Accounts for consumer goods / electronics/ etc., liquors, vape stores, LAMPS, corporate clients, etc.) and is accountable to deliver commercial performance and channel activation target, deploying commercial programs, projects and initiatives with Reduced Risk Tobacco Products. Your Day to Day: • Identify key account non-tobacco opportunities at state/country level, building the IQOS story for these channels, negotiate IQOS presence and activation and develop and implement yearly plans to support a mutual partnership growth • Deploy commercial programs, projects and initiatives in indirect channels ensuring effective execution of the Consumer and Customer Journeys to enable seamless omni-channel experiences and achieve Brand, Consumer and Customer Experience (NPS) and Commercial targets • Monitor and analyze all relevant market information to maintain comprehensive knowledge of the area that supports business decisions. • Define/propose partnership investment strategy for Indirect Retail with optimal resource allocation, based on dynamic Customer/Trade segmentation & omni-channel experience priorities with optimal commercial terms • Provide input for structure of Trade spend and resource requirements of commercial partners, their role in commercial plans/business model, activation plans and commercial terms • Ensure business fundamentals in terms of reach, footprint, availability of defined portfolio in related segment of retailers. • Manage the relationship with all commercial partners including advanced negotiations. • Drive ongoing optimization of channel performance and operational effectiveness. • Co-create and deliver channel transformation initiatives (i.e. introduction of new indirect channel) • Leverage the indirect point of sales to provide defined consumer services (e.g. guided trial / lending, device sales, lead generation, registration, replacements) for the conversion of LAS and retention of LAU and ensure appropriate education of commercial partners to enable the delivery of a qualitative Consumer experience • Increase IQOS awareness and quality of contact through the new channels. Secure product availability and product display, adequate space, and visibility to run communication campaigns and promotions. In case of no manned support, set out a plan to train franchisees/employees around product knowledge, guided trial, and customer care specifics • Oversee channel activation execution is done with high quality, engaged and skilled front line through collaboration with partners field staff and utilizing maximum of opportunities • Analyzing results and provide constructive feedback to the Sales Operations team to continuously improve the quality planning and standards of future sales cycle activities • Provide input and resources to the commercial programs, projects and initiatives where needed, as defined by the market commercial governance. • Lead digital transformation in the Indirect Retail business model. Drive effective strategies for digital retailer database activation and B2B e-commerce! • Provide input to Commercial Planning on Customer master data and related data strategy including requirements for commercial systems • Provide channel specific consumer insights leveraging outcomes of huddles and NPS inner loop practices. Who we’re looking for: • Experienced professional with at least 5 years of US experience at an Executive/Leadership level in a key account environment. • Experience in various channels is a plus. • Strong networking skills among the key account is a plus. • Open to 50% travel • Entrepreneurial, Interpersonal/political savvy a plus. • Bachelor’s Degree preferred but not required. • Legally authorized to work in the US. #LI-Hybrid Annual Base Salary Range: $160,000-$220,000 What we offer • We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! • We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: To improve the lives of a billion smokers. PMI is an Equal Opportunity Employer PMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2023, PMI's smoke-free products are available for sale in 82 markets in key cities or nationwide, and PMI estimates that approximately 19.7 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit www.pmi.com and www.pmiscience.com.