Philip Morris International values its relationships with suppliers, so we are constantly looking at ways to automate and streamline our financial processes. This helps ensure that expenditures are properly authorized and recorded which, as a result, helps invoices to be processed on time.

Below are details of the supplier platforms, and the processes we use to manage our projects. You’ll also find key invoicing requirements to ensure your invoices are complete.

3 items

Key resources

  • General terms of purchase



    253.14 kb

  • Supplier expense guidelines



    651.58 kb

  • PMI supplier invoicing guidelines for Coupa



    333.79 kb


Supplier e-procurement platforms and applications


Invoicing requirements

No PO, no pay

Every purchase requires a formal purchase order, which is reflected on the invoice. Consequently, all invoices should include a reference to the relevant purchase order number. You should ensure that a valid PO has been received from PMI before starting work or delivering goods and services.

One invoice, one PO

Each invoice should only correspond to one PO. We are not able to accept invoices linked to multiple POs unless agreed otherwise for specific business requirements.

One bank account per currency

Only one bank account per currency will be accepted for payment unless agreed otherwise for specific business requirements.

Supplier invoice-related portal

Currently available for suppliers delivering goods or services to Philip Morris entities located in Europe, Americas, Africa and Asia.


Starting from July 15, 2024, the Self-Service Portal (SSP) becomes the only communication channel for vendor queries in the Americas region.

We took this step as a part of our customer-centric approach towards continuous improvement and standardization of the process of raising queries by our suppliers for all markets where the SSP platform is available.

Queries submitted outside the SSP (i.e., via email) will no longer be acknowledged or receive a response.

To add a new supplier or for any SSP-related questions, please contact the SSP Onboarding Team at

April 26, 2023

Self-Service Portal (SSP) information and demo


Accounts Payable Helpdesk

We are happy to assist with your invoice-related queries or updates to your supplier account.

If your query relates to a single PMI entity

Use the map to identify the correct PMI entity and helpdesk contact.

Alternatively, if your invoice is processed via the Legal Tracker, please email: