Job Description

B2C Salesforce Business Systems Analyst

Rise to the challenge RBH Inc is looking for Salesforce Business Systems Analysts to support the implementation of various projects using Sales Cloud, Service Cloud and Marketing Cloud. The analyst will work alongside the product owner, business teams and other stakeholders to assist with the development of the business and technical requirements as well as contribute to the roadmap of the Salesforce Solution. The analyst is familiar with both agile and waterfall development methodology and has worked on multiple end to end implementations of Salesforce spanning the full SDLC. The chosen candidate will need to at ease interacting with and presenting to both business and technical stakeholders and will be comfortable working on multiple initiatives in a dynamic environment adhering to strict timelines for delivery. The Salesforce Business Systems Analyst will bring experience from previous projects but will also have an opportunity to contribute and grow their skills in a fast-paced environment. Let’s talk about how you will contribute to the success of the team. In this role, you will: • Work with business partners to elicit, understand, define and document business requirements • Develop documentation including User Stories, Acceptance Criteria, Prototypes, Process Flows, Personas, Journey Maps and Wireframes to support the design and development of Salesforce • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing "UAT", and end user training • Complete the configuration for user stories within Salesforce • Liaise with technical users to assist with the translation of business requirements into technical solutions for those developing and supporting the Salesforce platform • Collaborate with developers to test and verify that solutions will meet the business requirements • Design and review test cases, process change requests, facilitate UAT, support installation and deployment Let’s talk about what you bring • 6+ years of enterprise experience working with the Salesforce ecosystem including in-depth knowledge of, and hands-on experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning UI • Familiarity with JIRA, Confluence or other Team Collaboration software • Previous experience working as an active member on agile teams • Strong presentation, communication (written and verbal) skills, and interpersonal skills • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies • Proven ability of using analytical and problem-solving skills in a fast-paced environment • Ability to balance and prioritize numerous tasks within a collaborative team environment • Ability to work independently • Experience documenting user stories and building to-be process flow diagrams Education and Certification Requirements • Bachelor’s degree in Management Information Systems, Commerce, Business Administration, Computer Science, Engineering or related experience. • Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Marketing) • Business Analysis Certification ( CBAP, PMI-PBA, CCBA) desired • Familiarity with developing requirements and product specifications for new or existing applications • Salesforce Configuration experience desired WHAT WE OFFER We offer the opportunity to join a global business leader where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging and results-oriented environment. Our Retail department fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules, health and wellness programs, and attractive benefits options. WHO WE ARE? We are Rothmans, Benson & Hedges Inc. Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco company. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term we used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. PMI has a range of RRPs in various stages of development, scientific assessment and commercialization. Click on the following link to learn more about the science behind the RRPs: https://www.pmiscience.com/ Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for each individual. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. In particular, we are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
  • Contract
  • Location
    Toronto, Canada
  • Department
    Information Technology
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