Toronto, Canada





Job ID


Be a part of a revolutionary change At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. RBH Inc is looking for Business Systems Analysts to support the implementation of various projects using Sales Cloud, Service Cloud and Marketing Cloud. The analyst will work alongside the product owner, business teams and other stakeholders to assist with the development of the business and technical requirements as well as contribute to the roadmap of the Salesforce Solution. The analyst is familiar with both agile and waterfall development methodology and has worked on multiple end to end implementations of Salesforce spanning the full SDLC. The chosen candidate will need to at ease interacting with and presenting to both business and technical stakeholders and will be comfortable working on multiple initiatives in a dynamic environment adhering to strict timelines for delivery. The Business Systems Analyst will bring experience from previous projects but will also have an opportunity to contribute and grow their skills in a fast-paced environment. Your day to day: • Work with business partners to elicit, understand, define and document business requirements • Develop documentation including User Stories, Acceptance Criteria, Prototypes, Process Flows, Personas, Journey Maps and Wireframes to support the design and development of Salesforce • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing "UAT", and end user training • Complete the configuration for user stories within Salesforce • Liaise with technical users to assist with the translation of business requirements into technical solutions for those developing and supporting the Salesforce platform • Collaborate with developers to test and verify that solutions will meet the business requirements • Design and review test cases, process change requests, facilitate UAT, support installation and deployment Let’s talk about what you bring • 3+ years of enterprise experience working with the Salesforce ecosystem including in-depth knowledge of, and hands-on experience with Sales Cloud, Service Cloud, Marketing Cloud, Lightning UI • Familiarity with JIRA, Confluence or other Team Collaboration software • Previous experience working as an active member on agile teams • Strong presentation, communication (written and verbal) skills, and interpersonal skills • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies • Proven ability of using analytical and problem-solving skills in a fast-paced environment • Ability to balance and prioritize numerous tasks within a collaborative team environment • Ability to work independently • Experience documenting user stories and building to-be process flow diagrams Who we’re looking for • Bachelor’s degree in Management Information Systems, Commerce, Business Administration, Computer Science, Engineering or related experience. • Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service or Marketing) • Business Analysis Certification ( CBAP, PMI-PBA, CCBA) desired • Familiarity with developing requirements and product specifications for new or existing applications • Salesforce Configuration experience desired WHAT WE OFFER We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment and explore. Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options. You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. WHO WE ARE We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products. Click on the following link to learn more about what RBH believes: Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: