Cape Town, South Africa


People & Culture



Job ID


At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change comes enormous opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The scale of our transformation means we're effectively building a vast new business at pace. In P&C (People & Culture - our HR function), we have a huge part to play, defining and shaping our new customer focused culture, organising functions to work more effectively together and attracting the best talent with new types of skills to join us. It's an exciting, ever-changing environment – ideal for HR subject experts who are driven, disruptive and dynamic. If you're comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you'll be in your element here. There's endless space to develop too, so you'll be progressing your career as fast as you build our smoke-free future. Based in Cape Town, Philip Morris South Africa is looking for a People & Culture Ops Specialist to join our local P&C Ops team. Reporting to the Manager P&C Ops ZA you will be responsible for managing employee life cycle processes by working closely with the P&C Shared Services Teams, local P&C teams, and other local and global partners. The role entails initiating and leading the business improvement initiatives. It includes understanding the business needs, creating the required solutions and methodologies, and implementing and evaluating the effectiveness of the implemented solutions. You must have solid attention to detail and analytical and critical problem-solving skills to succeed in this position. In addition, your ability to work independently in a highly fast-paced environment is crucial. This role is for you if you are an energetic, flexible, and customer services-oriented person who loves working with processes and people. Your' day-to-day' - Carry out administrative duties in core P&C delivery areas such as Compensation and Benefits (medical aid, provident fund, etc.), Mobility, Payroll, Time & Attendance (sickness, maternity leave, etc.), and Personnel Administration (employee records, resignations, personnel detail changes, etc.) - Resolve routine and complex customer issues in collaboration with local and global partners per the P&C operating model. Give customers complete, accurate, and timely responses. Our customers are trained and advised on P&C Operations processes and systems - Prepare high-quality standard reports and data analyses in the required formats, adhering to accuracy and timeliness requirements. To query and retrieve data stored in corporate information systems, use departmental tools and resources (such as online systems, Microsoft Excel, and SAP) - Create, document, and maintain work procedures of high quality regularly and in collaboration with the parties involved. Create, modify, and implement local P&C policies. - Proactively identify areas for business improvement in P&C Operations' services. Then, initiate and lead these service efficiency improvements - In charge of the purchase requisition and payment processes, ensuring that goods or services procured through the HR function are paid on time. This includes operations like vendor management, purchase orders, invoice codification, goods receipting, and communication with vendors, tracking, accruals, and making sure vendors are paid on time Who we are looking for - Completed degree in Human Resources, Industrial Psychology, or a related field is required - A minimum of 5 years HR Generalist experience is required - Advanced MS Excel skills are required - Demonstrable experience in system or business analysis in the human resources field is preferred - Excellent customer service and communication skills (both written and verbal) - Experience with SAP (or a similar system) is required - Previous experience with payroll administration is preferred Key competencies: - The ability to work independently in a very fast-paced environment is crucial - Capacity to prioritize and manage time effectively to handle multiple projects Organized: analytical, organized, and systematic in approach and communication style - Collaborative: proven ability to build rapport with others, develop trust and respect - Drive for results: driven, energetic, proactive and action-orientated - Learning on the fly: enjoys problem-solving and business improvement - Communication: effectively communicates with stakeholders; excellent written and verbal communications skills are required What we offer Our success depends on our talented employees who come to work here daily with a sense of purpose and an appetite for progress. So join PMI, and you too can: Seize the freedom to define your future and ours. We'll empower you to take risks, experiment, and explore. Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress. Take pride in delivering our promise to society: to deliver a smoke-free future. To join our growing team… PMI is an employer that values equal opportunity. We encourage applications from all members of society, regardless of age, race, disability, sexual orientation, gender identity or expression, ancestry, religion or belief, or any other trait protected by applicable laws, regulations, and ordinances. PMI is strongly committed to diversity within its community and welcomes applications from South African citizens who are members of designated groups and who can contribute to Employment Equity in the workplace and the expansion of idea diversity.