FAQ
Frequently asked questions

How can I find out if I bought an illegal product, and what should I do if I have?

Unfortunately, it’s often difficult for a consumer to distinguish between fake and genuine cigarettes. 

Buying cigarettes in open-air markets, or from street vendors, increases the likelihood of ending up with fake or smuggled cigarettes.

We recommend that you buy cigarettes only in legitimate and well-established retail outlets.

If you are unsure whether you bought an illegal tobacco product, we recommend that you call your local consumer hotline.