Bergen op Zoom, Netherlands


Life Sciences



Job ID


Philip Morris Investments B.V. is looking for a Supervisor Quality Continuous Improvement for our facility in Bergen op Zoom. Specific responsibilities include: • Lead along all the departments the correct definition of standards and control methods in order to satisfy customers expectations, both in new and in existent processes. Organize the competent support to the whole organization in order to ensure an optimal and cost effective quality assurance and contribute to the achievement of quality and volumes objectives. • Lead and drive the Customer Care activities and provide leadership application of CAPA process. Contribute to identify and deploy strategies to proactively lead improvement initiatives in line with the Company vision. Establish a monitoring system for intermediates and finish goods providing statical evaluations and predictions. In alignment with central QA strategies as well as internal/external stakeholders, provide direction/guidance/support to Quality Department in regards to FME and SVC sizing Consistently apply OPEN+ systems and tools. • Ensure compliance to all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel, asset or societal loss. Act and promote an interdependent and transparent safety culture fostering the utilization of preventive/predictive approach in line with Open+/IOS • Proactively identify improvement opportunities, in line with the Organization vision, guarantee their implementation in order to lead product and process excellence, and assure excellent execution in term of cost, time and risks. Establish visual monitoring system (e.g Dashboards, KPIs) to track improvements and increase system efficacy. and visibility. • Manage corrective and preventive action system (CAPA) to continuously improve the final product quality and keep records of related actions. Proactively keep contacts with all the internal and external customers in order to continuously maintain updated the knowledge of Customers expectations. • Assure the Customer Care activities in term of complaints managing and analysis, in order to eliminate the causes of NC and customers dissatisfaction conditions. Proactively keep contacts with all the internal and external customers in order to continuously maintain updated the knowledge of customers expectations. • Determine and coordinate potential Product Related Special Situation management (PRSSM), including recalls, according to procedures. Define and implement a monitoring system for consumer and customer complaints through when appropriate historical data and trend analysis to identify potential deviations and preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports. • Act as Pillar Member of the assigned pillar Contribute to the full year pillar plan definition and implementation aligned with OPEN+ Phase journey. Participate and contribute to pillar reviews definition and implementation as per defined frequency. Responsible for implementation of Standard work process defined in Pillars. Ensure self capabilities based on step-up cards. • Ensure monitoring system for intermediates and finish product quality performances is in place through historical Data & Trend Analysis (DTA). Identify potential deviations and define preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports. • Assure the Continuous Improvement (CI) culture within the organization as statistical expert coordinator within the Organization. Lead training to the whole organization in the field of statistics and SPC in order to continuously sustain the CI Organization. Operate as a point of reference for all the SPC and statistics concepts and ensure the support for ad hoc request. • In relation with Manufacturing and Q Ops SDDS, projects and initiatives give direction/guidance/support to Quality Department in the sizing definition and appropriate optimization of FME and SVC in order to guarantee proper support with full respect of quality standards • In liason with central functions and functional QA departments define and maintain integrated capacity plans for selected key QA processes/activities. • Support the Q Manager in in the definition and deployment of departmental objectives of Quality Department as per Manufacturing and Q Ops SDDS cycle. Support the Q Manager in the definition and finalization of the budget for Quality department along all OB and RF phases • Manage and develop a motivated and skilled team to ensure performance levels, professional development and achievement of objectives, in respect of PMI leadership model. • Create an environment in which each member of the team is motivated to express own talent and potential. • Develop and drive the execution of a Qualification matrix and training path for each role What you need • College/University Master degree in Biological sciences, Physical sciences, Engineering or relevant skills through demonstrated experience. • At least 3-5 years of managerial / supervisory experience in similar or relevant context in quality assurance: tobacco, food, pharmaceutical industry. Excellent knowledge of Product/Process Qualification and Customer Care. Experience in managerial role and leading teams required. • Product and process qualification; Analytical skills; Strong ability to transform data into information (reporting skills); Excellent know how on relevant standards (ISO, GMP, GCP, ICH, GLP, etc.). • Professional command in English language, Dutch would be a strong plus. Our offer You will join a dynamic, international and fast-paced work environment in a constantly evolving industry and will interact with different levels of experience and expertise across the Company. We offer a contract with competitive salary commensurate to the professional experience. Our company offers you a fresh perspective. Here, you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential. This position will advance your experience with innovative technologies, services, and processes. Backed by a competitive salary and compensation package, you will work in a professional setting with clients and team members from all over the world. * Reduced-Risk Products (“RRPs”) is the term we use to refer to products with the potential to reduce individual risk and population harm in comparison to smoking combustible cigarettes.