Bergen op Zoom, Netherlands


Life Sciences



Job ID


MANAGER QUALITY CONTINUOUS IMPROVEMENT Do you prefer working in an international Fortune 100 company (Top Employer 2024 award winner) where individual development is highly prioritized? Do you believe in our vision towards a smokefree future? If so, apply now for the position of Manager Quality Continuous Improvement at Philip Morris in Bergen op Zoom. THE ORGANISATION Philip Morris is one of the world’s largest international tobacco companies, with more than 71,000 employees worldwide. Our employees speak more than 80 languages and come from all regions of the world. We have 39 production facilities worldwide, including our factory in Bergen op Zoom and our products are sold in more than 180 countries. At Philip Morris, we strive for a future where smoking is a thing of the past and we are committed to a smoke-free world. Our vision is clear: to transform the tobacco industry into a sector that is fully focused on offering less harmful alternatives for adult smokers. We are determined to change the way the world thinks about smoking and actively contribute to a better, healthier future for all. We believe in the following values: Innovation | Integrity | Excellent Execution | Collaboration | Responsibility THE OPPORTUNITY As Manager Quality Continuous Improvement, you will be part of our Quality department for Philip Morris Investments Bergen op Zoom and will be reporting to the Manager Quality. The position will be based in Bergen op Zoom. You will lead a team of Engineers and you’ll be responsible for continuous improvement. Responsibilities: • Lead along all the departments the correct definition of standards and control methods in order to satisfy customers expectations, both in new and in existent processes. Organize the competent support to the whole organization in order to ensure an optimal and cost-effective quality assurance and contribute to the achievement of quality and volumes objectives. • Lead and drive the Customer Care activities and provide leadership application of CAPA process. Contribute to identify and deploy strategies to proactively lead improvement initiatives in line with the Company vision. Establish a monitoring system for intermediates and finish goods providing statical evaluations and predictions. In alignment with central QA strategies as well as internal/external stakeholders, provide direction/guidance/support to Quality Department in regard to FME and SVC sizing. Consistently apply OPEN+ systems and tools. • Ensure compliance to all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel, asset or societal loss. Act and promote an interdependent and transparent safety culture fostering the utilization of preventive/predictive approach in line with Open+/IOS. • Proactively identify improvement opportunities, in line with the Organization vision, guarantee their implementation in order to lead product and process excellence, and assure excellent execution in term of cost, time and risks. Establish visual monitoring system (e.g Dashboards, KPIs) to track improvements and increase system efficacy. and visibility. • Manage corrective and preventive action system (CAPA) to continuously improve the final product quality and keep records of related actions. Proactively keep contacts with all the internal and external customers in order to continuously maintain updated the knowledge of Customers expectations. • Assure the Customer Care activities in term of complaints managing and analysis, in order to eliminate the causes of NC and customers dissatisfaction conditions. Proactively keep contacts with all the internal and external customers in order to continuously maintain updated the knowledge of customers’ expectations. • Determine and coordinate potential Product Related Special Situation management (PRSSM), including recalls, according to procedures. Define and implement a monitoring system for consumer and customer complaints through when appropriate historical data and trend analysis to identify potential deviations and preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports. • Act as Pillar Member of the assigned pillar Contribute to the full year pillar plan definition and implementation aligned with OPEN+ Phase journey. Participate and contribute to pillar reviews definition and implementation as per defined frequency. Responsible for implementation of Standard work process defined in Pillars. Ensure self-capabilities based on step-up cards. • Ensure monitoring system for intermediates and finish product quality performances is in place through historical Data & Trend Analysis (DTA). Identify potential deviations and define preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports. • Assure the Continuous Improvement (CI) culture within the organization as statistical expert coordinator within the Organization. Lead training to the whole organization in the field of statistics and SPC in order to continuously sustain the CI Organization. Operate as a point of reference for all the SPC and statistics concepts and ensure the support for ad hoc request. • In relation with Manufacturing and Q Ops SDDS, projects and initiatives give direction/guidance/support to Quality Department in the sizing definition and appropriate optimization of FME and SVC in order to guarantee proper support with full respect of quality standards • In liaison with central functions and functional QA departments define and maintain integrated capacity plans for selected key QA processes/activities. • Support the Q Manager in in the definition and deployment of departmental objectives of Quality Department as per Manufacturing and Q Ops SDDS cycle. Support the Q Manager in the definition and finalization of the budget for Quality department along all OB and RF phases. • Manage and develop a motivated and skilled team to ensure performance levels, professional development, and achievement of objectives, in respect of PMI leadership model. • Create an environment in which each member of the team is motivated to express own talent and potential. • Develop and drive the execution of a Qualification matrix and training path for each role. KEY REQUIREMENTS • Master’s degree in Quality Management, Biological Sciences, Physical Sciences, Engineering or similar. • Experience in the tobacco, food or pharmaceutical industry. • Senior experience in Quality Management (5+ direct reports, 30+ indirect reports). • Experience in lean methodologies. • Product and process qualification; Analytical skills; Strong ability to transform data into information (reporting skills); Excellent know how on relevant standards (ISO, GMP, GCP, ICH, GLP, etc.). • Fluent level of written and spoken English (Dutch is a strong plus). RISE TO THE CHALLENGE You will join a dynamic, international, and fast-paced work environment in a constantly evolving industry and will interact with different levels of experience and expertise across the Company. We offer a contract with competitive salary commensurate to the professional experience. Our company offers you a new perspective. Here, you will never stop exploring and discovering. We take on-the-job learning to another level, giving you every opportunity to develop your career and reach your full potential. This position will advance your experience with innovative technologies, services, and processes. Backed by a competitive salary and compensation package, you will work in a professional environment with team members from all over the world.