Frequently Asked Questions

Cigarette Brands

  • Which cigarette brands do you sell?

    We sell over 130 brands. Our cigarette portfolio is led by Marlboro, the world’s best-selling international cigarette.

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  • In how many countries do you sell your cigarette brands?

    Our products are sold in over 180 markets. In many of these we hold the number-one or number-two position by market share.

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  • Where are your cigarettes manufactured?

    Cigarettes are produced in factories around the world. The main steps involved are processing the tobacco leaf, manufacturing the actual cigarettes, and packaging them.

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  • How are cigarettes made?

    We produce over 800 billion cigarettes each year in factories around the world.

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  • Do you add ingredients to make cigarettes more addictive?

    The ingredients we add to many of our brands keep the tobacco moist, aid the manufacturing process, replenish natural sugars lost during leaf curing, and contribute to each brand’s unique taste.

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  • Is smoking harmful?

    Yes, smoking is harmful. Cigarette smoking causes serious disease and is addictive.

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  • Are cigarettes addictive?

    Yes, cigarettes are addictive. They contain nicotine, which is an addictive compound found naturally in tobacco leaves.

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Smoke-Free Products

  • Why does PMI want to replace cigarettes?

    We’re dedicated to doing something very dramatic replacing cigarettes with the smoke-free products that we’re developing and selling.

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  • Are PMI’s smoke-free products less harmful than cigarettes?

    Our entire R&D organization is focused on developing satisfying products that are less harmful than cigarettes for adult smokers around the world.

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  • What are PMI’s new products?

    Our portfolio currently consists of four smoke-free products. Two of them heat tobacco, the other two produce a nicotine-containing vapor without using tobacco.

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  • What is IQOS?

    IQOS is a tobacco heating system.

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  • Where can I use IQOS?

    There is no global standard on where consumers can enjoy our smoke-free products such as IQOS or e-cigarettes.

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  • What are HEETS and HeatSticks?

    HEETS, also known as HeatSticks in some markets, is a specially designed product that contains tobacco and is intended for exclusive use with the IQOS holder.

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  • What is TEEPS?

    TEEPS is one of our heated tobacco products. It is carbon-heated and has a look and feel comparable to a cigarette, but it is not a cigarette.

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  • What is MESH?

    MESH is our next generation e-vapor product that uses a new approach to vapor generation.

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  • What is STEEM?

    STEEM is a tobacco-free product currently under development.

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  • What are reduced-risk products?

    We use the term reduced-risk products (RRPs) to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to those products versus continued smoking.

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  • What is an e-cigarette?

    E-cigarettes, also called electronic cigarettes, are a popular smoke-free category of products without tobacco.

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  • Do you also sell e-cigarettes?

    Yes, we sell e-cigarettes in various countries. MESH is our next generation e-vapor product that uses a new approach to vapor generation.

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  • What is vaping?

    Vaping typically describes the use of a smoke-free product that forms a vapor that is inhaled by a consumer. 

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  • What is the difference between vaping and smoking?

    The difference between vaping and smoking lies in the characteristics of the aerosol that's inhaled.

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Illicit Trade

  • What is illicit trade, and why is it such an important topic for PMI?

    Illegal tobacco trade is a global issue, with links to organized crime and terrorism.

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  • What is an illegal tobacco product?

    Cigarettes are among the most illegally trafficked goods in the world

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  • How can I find out if I bought an illegal product, and what should I do if I have?

    If you are unsure whether you bought an illegal tobacco product, we recommend that you call your local consumer hotline.

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Sustainability

  • What do you do to reduce the environmental impact of your operations?

    We’ve set ambitious sustainability targets and have made great progress.

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  • What good agricultural practices do you follow?

    With our Good Agricultural Practices (GAP), we have put in place regulations and measurable standards that must be met by all who grow and supply tobacco to PMI.

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  • How do you support local communities?

    We are strongly committed to the development and growth of the local communities where we operate or source tobacco.

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  • What is your carbon footprint?

    We have ambitious targets to reduce emissions, including a long-term commitment to tackle climate change.

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  • What steps do you take to prevent child labor on tobacco farms?

    Together with the NGO Verité, we have developed a comprehensive approach to addressing child labor wherever we source tobacco.

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  • I'd like your support for my project. What should I do?

    In 2016, we contributed nearly USD 30 million to causes and programs to improve the livelihoods of the communities where we operate or source tobacco.

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Product Ideas

  • I have an idea for a product, what do I need to do to share it with you?

    If you would like to share your idea with us, please go to the Idea Submission Portal on our website. Please note that we do not accept unsolicited ideas by e-mail.

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Careers at PMI

  • I want to work for PMI. Where do I find job listings, and how can I apply?

    Visit the career section on our website to browse our current job listings.

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Contact Us

  • What should I do if I have a complaint about one of your products?

    Contact our customer services team so that we can address your complaint.

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