Wilson NC, United States


People & Culture



Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. In late 2022, PMI acquired Swedish Match and its leading oral nicotine product portfolio. We can now provide legal age nicotine users who would otherwise continue to smoke, access to a broader range of better alternatives to combustible products. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. As a member of the global P&ED team, the P&ED Specialist will act as a representative of the People and Culture delivery arm in the U.S. In addition to facilitating smooth onboarding of employees, efficient payroll & time management, and effective benefits administration, this role will also entail spearheading continuous process improvement initiatives by gathering pertinent feedback across. Moreover, the specialist will be tasked with supporting the management of activities on-site as necessary. Though the role is based out of Wilson, NC, this pivotal role is instrumental in enhancing and supporting the overall employee experience across multiple employee & office locations in the U.S. It demands meticulous attention to detail, excellent communication skills, and the ability to collaborate with various stakeholders to deliver exceptional People & Culture services to all U.S. employees. Your ‘day to day’: • Ensure completion of Form I-9 for all new hires, verifying identity and employment eligibility through the E-verify system. This involves collecting and reviewing necessary documentation and resolving any discrepancies. • Workers Comp Code Classification: Collaborate with payroll team to classify employees according to Workers Compensation Codes, which will ensure accurate reporting and appropriate payroll deductions. • EEOC Reporting: Collect and support maintenance of demographic data on employees for Equal Employment Opportunity Commission (EEOC) reporting purposes, ensuring compliance with federal regulations and diversity initiatives. • New Hire Actions: Initiate and coordinate necessary actions within the Shared Service Center (SSC) to set up new employee records, including payroll, benefits enrollment, and access to company systems. • New Employee Briefings: Coordinate orientation sessions for new employees, covering topics such as company policies, organizational culture, benefits packages, payroll procedures, and Internal Employee Portal navigation. Address questions and provide resources to help new hires acclimate to their roles and the company. • Liaison: Serve as a liaison to ensure new hires receive accurate and timely guidance. Schedule personalized meetings between new employees and subject matter experts to provide in-depth information on specific areas, such as benefits, compensation, IT setup, or departmental processes. • Badge Setup: Assist in configuring employee badges within the ADP system for non-exempt new hires requiring access to timekeeping and payroll functions. Responsibilities under the Payroll Umbrella: • ADP WFM Management: Manage the administration and maintenance of ADP Workforce Management (WFM) Time clocks, ensuring accurate recording of employee work hours and adherence to company policies and labor laws. • Resignations/Terminations: Process employee separations in collaboration with relevant departments, calculating final payouts for accrued wages, unused leave, and other benefits. Communicate termination details to departing employees, including information on benefits continuation and COBRA coverage. • Garnishments Processing: Handle garnishment orders received from external agencies and share them with the payroll team for accurately calculating and deducting garnished amounts from employee wages. Monitor and release garnishments in compliance with legal requirements and court orders. • Employment Verifications: Respond to requests for employment verification from external parties, such as government agencies, lenders, or landlords. Verify employment history and salary information while safeguarding employee privacy and confidentiality. • Payroll Support: Provide on the ground support and assistance to the Payroll Team on payroll issues, including data entry, calculation errors, and system troubleshooting. Collaborate with other departments to resolve payroll-related inquiries and discrepancies. • Internal Employee Portal Ticket Management: Initiate, track, and follow up on Internal Employee Portal tickets related to payroll issues reported by employees. Liaise with the Shared Service Center (SSC) to ensure timely resolution and communication of updates to employees. • Equal Salary Certification: Support the process of obtaining and maintaining Equal Salary Certification, including data collection, analysis, and documentation to demonstrate compliance with equal pay standards and regulations. • Hourly Employee Communication: Specifically for on-site hourly employees who may not have access to computers or mobile devices during work hours, utilize alternative channels such as bulletin boards, shift meetings, or text messaging to ensure important information reaches employees without regular access to email. • Employee Referrals: Support the Talent Acquisition (TA) team to track and document employee referrals made during the hiring process, assisting in identifying potential candidates and rewarding employee referrals where applicable. • Benefits On-site support: Assist employees with navigating the benefits enrollment process, submitting tickets to the Shared Service Center (SSC) regarding benefits-related inquiries, then initiate, track and facilitate resolution of Internal Employee Portal tickets. Who we’re looking for: • Bachelor's degree in Human Resources, Business Administration, or equivalent experience in related field. • 2+ years of experience in HR operations, with a focus on onboarding, payroll, and benefits administration. • Proficiency in HRIS systems, preferably SAP or Success Factors HCM. • Strong understanding of employment laws and regulations. • Excellent communication and interpersonal skills. • Ability to manage multiple tasks and prioritize effectively. • Attention to detail and a high level of accuracy. • Strong problem-solving and analytical skills. What we offer • We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! • We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: To improve the lives of a billion smokers. PMI is an Equal Opportunity Employer PMI Global Services Inc. and PM Global Brands Inc. are a subsidiary of Philip Morris International Inc. Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company, its shareholders and its other stakeholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, as well as smoke-free products, associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. In addition, PMI ships versions of its IQOS Platform 1 device and consumables to Altria Group, Inc. for sale under license in the U.S., where these products have received marketing authorizations from the U.S. Food and Drug Administration (FDA) under the premarket tobacco product application (PMTA) pathway; the FDA has also authorized the marketing of a version of IQOS and its consumables as a Modified Risk Tobacco Product (MRTP), finding that an exposure modification order for these products is appropriate to promote the public health. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI's smoke-free product portfolio includes heat-not-burn and nicotine-containing vapor products. As of September 30, 2023, PMI's smoke-free products are available for sale in 82 markets in key cities or nationwide, and PMI estimates that approximately 19.7 million adults around the world, excluding Russia and Ukraine have already switched to IQOS and stopped smoking. For more information, please visit and