Wilson NC, United States





Job ID


Quality Engineer- Wilson NC Be a part of a revolutionary change! At Triaga Inc., a fully owned subsidiary of Philip Morris International, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the vision of one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, whichever team you join, you’ll enjoy the freedom to dream and deliver better, brighter solutions and be given the space to move your career in endlessly different directions. Whichever part of our crucial Operations team you join, you’ll have the opportunity to make an impact. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning. Your ‘day to day’: As a Quality Engineer you will be part of our Quality Department at Triaga Inc. a fully owned subsidiary of Philip Morris International and will report to the Manager Manufacturing Quality & QCI. The position will be based in Wilson, NC. Your Responsibilities: • Responsible for Supplier Quality activities for the factory: hosting supplier audits, performing supplier audits, working with suppliers on observation and potential CAPA closures from those observations. • Responsible for any Supplier Nonconformance Reports (NCRs) that are maintained in our electronic system while acting as liaison with suppliers to communicate any issues, concerns, or provide any needed feedback related to services or materials. • Responsible for all local supplier qualifications and support with global supplier qualifications for site: activities such as setting acceptance criteria for new materials, creating and executing test plans for new material qualifications, opening and owning changes related to topics of local supplier management. • Implement and maintain the control strategy for materials and semi-products including acceptance criteria for each incoming material • Investigate in a timely manner the material related non-conformities and deviations: Take the decision to quarantine the non-conforming material/products and liaise with stakeholders to determine the root cause and take relevant preventive/corrective actions. • Ensure proper follow up and reporting of open actions and maintain the related database up to date. Based on recommendation from stakeholders, participate in the decision of actions to be taken on the non-conforming materials blocked due to quality issues and monitor the related costs. • Support COE/central teams in the execution of machineability trials in the frame of DIMs qualification process. Propose DIMs improvements based on Quality losses to suppliers/COE/central teams. • Responsible for tracking Process Capability index (Cpk) at defined frequency for Continuous Improvement purposes. Alignment with Process leads/Management to understand issues and what mitigations were made to improve the performance. • Able to achieve deep process understanding and ability to see improvement areas. • Support implementation of special projects (global updates/implementations, etc.). • Provide technical Quality support and expertise in order to improve material, products and Quality performance. Ensure timely quality support in case of any quality problems encountered on products, providing quality risk assessment and an accurate action plan/solution that immediately mitigates impact on Quality and Production KPI's to achieve a high quality product while keeping our consumers first. • Support the Complaint system locally and centrally to identify, record and evaluate internal or external quality complaints, and investigate and resolve critical deviations. Define and implement a monitoring system for consumer and customer complaints through when appropriate historical data and trend analysis to identify potential deviations and preventive actions. Ensure execution and update of monthly, weekly and on demand quality reports. • Investigate in a timely manner non-conformities and deviations, leveraging on Continuous Improvement (OPEN+) problem solving tools. • Based on recommendation from stakeholders concerned, participate in the decision of releasing or destroying the non-conforming products blocked due to quality issues, and monitor the related costs. • Ensure NC & CAPA processes are implemented, followed and documented according to PMI standards. • Ensure strong partnership with internal/external stakeholders focusing on collaboration and information exchange to ensure excellent quality and Compliance with PMI requirements, standardization and continuous improvement. • Execute internal and external training to affiliate employees, as subject matter expert in processes that they are responsible for to drive and share excellence within PMI. • Contribute to the full year pillar plan definition and implementation aligned with OPEN+ Phase journey. Who we’re looking for: • REQUIRED: Bachelors degree in Biological Sciences, Physical Sciences, Engineering or similar • REQUIRED: 5 years' experience in Quality Assurance/Supplier Quality in tobacco, food, pharmaceutical or similar FDA/regulated industry • REQUIRED: Expertise of SAP and material Quality • REQUIRED: Advanced knowledge of International standards (ISO). • Well developed IT skills (Office) and project management skills. • Advanced knowledge on Quality tools, root cause analysis, analytical skills, statistical tool knowledge. • Very well organized and able to prioritize tasks and switch between tasks quickly as needed. Physical Requirements: • Must be able to stand, bend, twist, and crouch as needed 8/10/12 hours during a shift. Must be able to bend and lift various weights up to 25lbs if needed during shift. What we offer: • Attractive salary and excellent benefits package: including 401(k) plan, Medical, Dental, and Vision coverage along with paid holidays and three weeks of vacation. • Our success depends upon the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join Triaga Inc. and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: One clear purpose - to deliver a smoke-free future. #LI-Onsite Philip Morris International (PMI) has been an entirely separate company from Altria and Philip Morris USA since 2008, with PMI focusing on international markets outside the United States. PMI has never sold cigarettes in the United States.