Philip Morris International values its relationships with suppliers, so we are constantly looking at ways to automate and streamline our financial processes. This helps ensure that expenditures are properly authorized and recorded which, as a result, helps invoices to be processed on time.

Below are details of the supplier platforms, and the processes we use to manage our projects. You’ll also find key invoicing requirements to ensure your invoices are complete. This will help achieve a smooth and timely payment process. If you have any invoice-related enquiries, please find your relevant market or PMI Entities’ contact details below.


Supplier e-procurement platforms and applications

Suppliers should contact Workday directly with any questions about or issues with the platform. In case of questions, the message center can offer answers in real time.
Please visit our Coupa Supplier Desk to find out if you can use Coupa for your PO and/or invoice exchange with PMI, and to view relevant information.

Supplier invoice-related portal

This is a free-to-use and fully secure tool that, among other things, allows suppliers to:​

  • Track statuses of their invoices anytime and anywhere
  • Submit invoices
  • Raise any invoice-related query with Accounts Payable Helpdesk
  • Check the frequency of payments


Registration to the portal is possible only via a unique invitation. To obtain access, contact us at We will guide you through the next steps.


Invoicing requirements

Accounts Payable Contact Center

We are happy to assist with any questions you may have regarding an invoice, payment, or an update to your supplier account.

Please use the map below to find the correct helpdesk contact details for your PMI Entity.

Select region and market of your PMI Entity

Click on the market to find the email addresses and telephone for the entity you require.

Important note: Your invoice submission channels stay the same. The contact details you find here are solely dedicated for submitting (invoice-related) queries. Additionally, please put the email address you are submitting your query to in the “To” field instead of “Cc” or “Bcc.” Otherwise, it will not be recognized by our system.

Alternatively, if you would like to raise an invoice-related query regarding multiple PMI Entities, please email:

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Key resources

  • General terms of purchase



    253.14 kb

  • Supplier expense guidelines



    471.30 kb

  • PMI supplier invoicing guidelines for Coupa



    127.93 kb

  • Coupa Supplier Portal guidelines



    2.70 mb

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