Philip Morris International values its relationships with suppliers, so we are constantly looking at ways to automate and streamline our financial processes in order to ensure that expenditures are properly authorized and recorded and, as a result, that our invoices are processed on time.

Below are details of the supplier platforms and the processes we use to manage our projects.

You can also find some key invoicing requirements to ensure your invoices are complete. This will help achieve a smooth and timely payment process. If you have any invoice-related enquiries, please find your relevant market or PMI Entities’ contact details below.


Supplier e-procurement platforms and applications

Suppliers should contact Workday directly with any questions about or issues with the platform. In case of questions, the message center can offer answers in real time.
Please visit our Coupa Supplier Desk to find out if you can use Coupa for your PO and/or invoice exchange with PMI, and to view relevant information. To access or register with the Coupa platform, please click on the link above.


Invoicing requirements

Accounts Payable Contact Center

We are glad to assist with any questions you may have regarding invoice, payment or update for your supplier account.

Please use the map below to find the correct helpdesk contact details for your PMI Entity.

Select region and market of your PMI entity

  • Americas
  • Africa
  • Europe
  • Middle East
  • Asia - Pacific

Click on the market to find the email addresses and telephone for the entity you require.

Important note: Your invoice submission channels stay the same. The contact details you find here are solely dedicated for submitting (invoice-related) queries. Additionally, please put the e-mail address you are submitting your query to in the "To" field instead of "Cc" or "Bcc", otherwise, it will not be recognized by our system.

Alternatively, if you would like to raise an invoice-related query regarding multiple PMI Entities, please email:

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Key resources

  • General terms of purchase



    253.14 kb

  • Supplier expense guidelines



    471.30 kb

  • PMI supplier invoicing guidelines for Coupa



    127.93 kb

  • Coupa Supplier Portal guidelines



    2.70 mb

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