Philip Morris International values its relationships with suppliers, so we are constantly looking at ways to automate and streamline our financial processes. This helps ensure that expenditures are properly authorized and recorded which, as a result,
helps invoices to be processed on time.
Below are details of the supplier platforms, and the processes we use to manage our projects. You’ll also find key invoicing requirements to ensure your invoices are complete.
To achieve a smooth and timely payment process, for any invoice-related questions please use our self-service portal, or contact us through the Accounts Payable Helpdesk.
Supplier e-procurement platforms and applications
No PO, no pay
Every purchase requires a formal purchase order, which is reflected on the invoice. Consequently, all invoices should include a reference to the relevant purchase order number. You should ensure that a valid PO has been received from PMI before starting work or delivering goods and services.
One invoice, one PO
Each invoice should only correspond to one PO. We are not able to accept invoices linked to multiple POs unless agreed otherwise for specific business requirements.
One bank account per currency
Only one bank account per currency will be accepted for payment unless agreed otherwise for specific business requirements.
Supplier invoice-related portal
Currently available for suppliers delivering goods or services to Philip Morris entities located in Europe, the US, the Middle East, Africa and Asia.
Since April 3rd, 2023, the Self Service Portal (SSP) is the only communication channel for invoice-related queries in Europe, the U.S., the Middle East and Africa.
Queries submitted outside the SSP (e.g., via email), will not be processed.
If you are delivering goods or services to PMI entities from the above locations and have not received invitation to access SSP yet, please email us at: PMISelfServicePortal.PMIFIN@pmi.com. We will support you in a smooth onboarding process.
April 26, 2023
Self-Service Portal (SSP) information and demo
Accounts Payable Helpdesk
We are happy to assist with your invoice-related queries or updates to your supplier account.
Important note: Your invoice submission channels stay the same—below contacts are not dedicated for invoice submission.
If your query relates to a single PMI entity
For a more targeted approach, please use the map to identify the correct PMI entity and the correct Helpdesk contact.
Alternatively, if your query relates to multiple PMI entities, please email:
- PMISCEFIN@pmi.com if your query relates to PMI entities in Europe, Africa, or the Middle East.
- CLSinvoicecontrol.PMISCEFIN@pmi.com if your invoice is processed via the Legal Tracker.