Our commitment to suppliers

As our supplier, you can count on PMI’s commitment to always treat our suppliers fairly. Good ethical judgment requires honesty, respect, and fairness. These shared ethical values are part of the “PMI way” of doing business, and are reflected in our code of conduct.

Our goal is to create sustainable, long-term relationships with our suppliers. We recognize the major role that our suppliers play in helping us to achieve our vision of a smoke-free future.

Our suppliers help us to fulfil our mission

The success of our business depends on our ability to collaborate with suppliers that not only provide the highest quality products and services, but are also philosophically and strategically aligned with our commitment to social and environmental responsibilities and our business integrity principles.

In 2020, we launched our “Global Supplier Recognition Program,” to acknowledge and celebrate our suppliers who exceptionally contributed to supporting PMI in the areas of sustainability, innovation and value creation. The program gives us a unique opportunity to thank all our suppliers and champion the best-in-class solutions. Because it is only together that we succeed. Read more about our latest award winners.

General terms and conditions:

  • General terms of purchase
  • Information Security Schedule
  • IQOS brand guidelines
  • Social media rules of engagement
  • Software quality assurance
  • Supplier expense guidelines

For the latest versions of our documents, click the link below.

Legal documents

PMI’s expectations of our suppliers

At PMI, we value building strong working relationships with our partners as an enabler to achieve our goals.


Supplier Quality Management

By applying an end-to-end, overarching and risk-based Supplier Quality Management process, we ensure that our suppliers providing products, goods and services to PMI comply with regulatory and PMI requirements, as well as with applicable quality standards.


PMI’s journey towards a smoke-free future is the biggest shift in our company’s history and it cannot be achieved without an innovative mindset. Our success also depends on joining forces with our partners and receiving their valuable inputs. We invite our network of suppliers to join us in developing new ideas and innovative products, shaping together win-win business models.

What our suppliers say about working with PMI

We work with a wide range of suppliers across every market. If you really want to know what it’s like working with PMI, don’t take it from us—read what some of our suppliers have to say:




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