Foster an empowered and inclusive workplace

Our employees are drivers of innovation and the ambassadors of our purpose. We aspire to provide meaningful and fair employment, opportunities to grow, and a workplace that champions well-being and inclusion.


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Our 2025 Roadmap goal

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Nurture a more diverse culture that promotes equity and inclusion by providing access to lifelong learning to all our employees, and improving gender and local representation in management globally.

Key performance indicators to track our progress

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See full performance metrics

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Learn more about PMI’s Sustainability Index in our Integrated Report 2022. See the full performance metrics and related footnotes here.

The right thing to do

Equitable and fair conditions of employment are crucial for societal harmony and well-being, and are central to a sustainable and prosperous future for all.

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The right thing to do

Equitable and fair employment conditions are crucial for societal harmony and well-being and are central to a sustainable and prosperous future for all. Effective professional development opportunities ensure that employees can pursue professional opportunities and contribute meaningfully to society.

By ensuring that all people who work with us enjoy a safe and healthy work environment, and by attending to their physical and mental well-being, we can positively impact their lives beyond their time spent at work.

Moreover, by protecting and promoting diversity, equality, equity, inclusion, and fair treatment—essential to unlocking social and economic development—we seek to instill in our people a sense of belonging and maintain an inclusive workplace culture. This can have positive spill-over effects outside of our organization, and sets an example for corporate best practice.

The business case

Our long-term business success relies on our people: human capital in the form of our employees’ dedication, talent, and passion.

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The business case

Our long-term business success relies on our people: human capital in the form of our employees’ dedication, talent, and passion. It is essential for us to provide a fair and inclusive workplace that upholds good working conditions and labor rights, protects the health and safety of employees, promotes their well-being, and offers opportunities to grow, increase their skills and capabilities, and improve their employability.

Investing in our people and providing them with meaningful opportunities helps us to recruit and retain talented individuals who can contribute to our company’s purpose and achieve high productivity and efficient operations in a context of rapid change. Furthermore, we strongly believe that an inclusive culture embracing diversity better attracts talent and improves decision-making, innovation, customer orientation, and employee satisfaction.

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Our progress in 2022

Read more in our Integrated Report
Related articles, case studies, and videos
Male and female colleagues in open-plan office

Diversity, equity, and inclusion

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Driving change in Greece through Open+


Related reports, policies, and documents

Code of Conduct


Human Rights Commitment


Environmental, Health, and Safety (EHS) Manufacturing Commitment


ESG KPI protocol 2022


Looking ahead

In 2023, we will utilize insights from our employee listening surveys to drive the formation of our strategy to address key pain points such as workload, reward and recognition, career opportunities, and inter-office projects and work patterns to continue improving our employee experience. 

We will move beyond providing access to lifelong learning opportunities by structuring these opportunities for employees to help meet strategic organizational objectives and boost employability.

Human capital development remains core to PMI values and to our long-term success, and as such we will continue evolving our success measures to be more impact-driven. In 2023, we will also initiate actions as necessary to ensure we continue to meet our global living wage commitment to our employees, focusing on at-risk markets.

Charles Bendotti, Senior Vice President, People & Culture*


* Charles Bendotti left PMI in June 2023

In the coming year, our focus will continue to be growing the feeling of belonging for our employees. We will carry on measuring our progress in this area through our Inclusion Net Promoter Score (iNPS). Throughout the year, we will leverage insights from this score and launch our new, parent-focused employee representation group to improve a sense of belonging among employees. Because we know that fostering an inclusive culture is the only way to really reap the benefits of diversity.

Another focus for us has been improving our employees’ well-being, taking into account how living in different areas can impact everyone differently. To address this, we are expanding our well-being champions network globally and will use them to foster discussion and activity across markets and find solutions.

While we have made huge progress in the last few years, especially with female representation, we know that more work must be done. So, in 2022 we also started designing a supplier diversity framework that aims to make sure we use inclusive sourcing practices at PMI by 2025. And we are working hard toward achieving our target of 35 percent of senior positions held by women by the end of 2025, through targeted programs and initiatives across both markets and business functions.

Silke Muenster, Chief Diversity Officer*


* Silke Muenster retired from PMI in July 2023

We will maintain our focus on occupational health and safety, seeking to continue our trend of low Total Recordable Injury Rate. This will include ramping up training on health and safety as factory workers return after COVID-19 restrictions and new hires are onboarded. Within our fleet, our focus will be on equipping all working-tool vehicles with telematics, and extending training on defensive driving techniques to minimize incident rates.


Scott Coutts, Senior Vice President, Operations

This online content about our Integrated Report should be read in conjunction with PMI’s Integrated Report 2022. Unless otherwise indicated, the data contained herein cover our operations worldwide for the full calendar year 2022 or reflect the status as of December 31, 2022. Where not specified, data comes from PMI financials, non-financials, or estimates. Unless explicitly stated, the data, information, and aspirations referenced do not incorporate PMI’s Vectura Fertin Pharma business (consolidating the 2021 acquisitions of wellness and healthcare companies Fertin Pharma A/S, Vectura Group plc., and OtiTopic, Inc.), nor the late 2022 acquisition of Swedish Match AB. Please also refer to 'This report at a glance' on page 2 of the Integrated Report 2022 for more information. Aspirational targets and goals do not constitute financial projections, and achievement of future results is subject to risks, uncertainties and inaccurate assumptions, as outlined in our forward-looking and cautionary statements on page 214. In the Integrated Report 2022 and in related communications, the terms “materiality,” “material,” and similar terms, when used in the context of economic, environmental, and social topics, are defined in the referenced sustainability standards and are not meant to correspond to the concept of materiality under the U.S. securities laws and/or disclosures required by the U.S. Securities and Exchange Commission.

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