Job Description

Store Manager - Vancouver

JOB SUMMARY PMI Brand Retail provides a “home” for IQOS to stage our brand through physical interactions among Legal-Age Smokers, brand retail personnel, and our product assortment. This unique environment is designed to create an impactful and memorable experience along with the opportunity for a smoker to embrace a better, alternative product than continue smoking and to build a smoke-free future. The locus of success for an IQOS Boutique is the intersection of attractive, engaging, experiential physical environments; professional, pleasant retail practices, and gracious hospitality. Because of the unconventional nature of an IQOS Boutique, leading it requires a spectrum of personal traits, attributes, and behaviors not commonly found in traditional retail. The manifold expectations for successful Store Managers are centered on their ability to emotionally relate to their customers and to ensure their overall satisfaction with the brand regardless of the sales outcome; to build, lead, and motivate diverse teams, and to professionally manage the business with drive, dedication, and integrity. Job title: Store Manager Location: Store-based Salary: Competitive plus bonus Hours: 40 per week, however working hours will be based on business needs Reports to: Area / Regional Manager Reports in: All store staff including team managers, senior IQOS coaches, IQOS coaches & 3rd party contractors Primary responsibility: With the customer at the center of all activities, manage end-to-end delivery of exceptional, unique and memorable consumer experience by focusing on educating the consumer in see the value of IQOS and the vision of a smoke-free future. Other responsibilities: • Customer Centricity: IQOS boutiques are built for its customers and not the other way around. • Build genuine relationships with the customer by understanding their needs through empathy and a compassion aligned with PMI Good Conversion Practices (GCP’s) • Memorable Customer Experience: Possessing a heart for the service. • Deliver superior customer service outcomes though clear and inspiring communication, always acting in good conscience and being courageous to always do what is right in line with IQOS Brand Retail Operating Principles. • Personal Leadership: Ability to effectively exercise personal influence to enlist the aid, support, and commitment of the IQOS Boutique team. • Build confidence in the team and the smoke-free future vision through effective and inspiring communication to others and cause them to reach beyond the ordinary. • Review team performance against aspirational store targets and implement systems and processes in order to measure and manage performance. Support team members by motivating, recognizing, praising and rewarding in order to unlock discretionary efforts and by flagging areas of improvement and creating the necessary conditions to enable them to accomplish their goals. • Quick and savvy in understanding and effectively handling business situations in ways to deliver positive outcomes. • Connecting different pieces of information in order to innovate and being unafraid to experiment in new ways within Brand Operating Boundaries Desired Experience: • Bachelor’s Degree • Three years of experience in consumer-facing operations (Experiential Retail, Hospitality, Consumer Entertainment), including upscale or diverse brand products and services. • Experience in retail operation management, budgeting, and planning. • Experience in leading culturally and demographically diverse teams. • Ability to effectively communicate and operate in English Capabilities: • Creating Empathy. • Listens carefully and courteously to others and takes time with people to build rapport and a climate where thoughts and feelings can be shared. • Inspirational Communicator. • Communication is clear, concise and well-structured, with good eye-contact and minimal distractions. Key ideas are communicated with clarity. Growing Talent • Recognizes the achievements of others and encourages training and development programmers to enhance the knowledge or skills of others. Making it Happen • Designs and implements plans effectively, allocating roles and responsibilities to everyone who is involved to increase the value delivered for the business. • Building Confidence. • Shows confidence in their manner and ability to succeed by making timely decisions and tackling difficult or delicate issues. • Improving Performance. • Measures and monitors delivery by setting improvement targets or goals for, and providing feedback to, individuals and their team. WHAT WE OFFER We offer the opportunity to join a global business leader where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging and results-oriented environment. Our Sales-Science & Innovation department fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, an attractive compensation package, including flexible work schedules, health and wellness programs, and attractive benefits options. WHO WE ARE? We are Rothmans, Benson & Hedges Inc. Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco company. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term we used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. PMI has a range of RRPs in various stages of development, scientific assessment and commercialization. Click on the following link to learn more about the science behind the RRPs: https://www.pmiscience.com/ Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for each individual. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. In particular, we are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.
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