Job Description

IT Analyst

Purpose of the Position: IT Analyst will interact with business team through multiple discussions and brain storming to build project scope for B2C requirements. The candidate will be involved in various stages of planning, defining business requirements, converting into functional flows, wireframe designs and building standards for website UX, SEO optimization and cross-channels integration. Identify KPIs and SLAs for both local and global managed services. Change management requires collaborative communication and influencing ability to handle conflicting priorities, push forward deadlines with development team or taking a step back to manage stakeholder expectations/delivery timeline. Principal Accountabilities - Prioritized and organize requirements using Agile/Waterfall methodology with key stakeholders - Understand business requirements, define scope, business objectives and evaluate the pros and cons of various features to meet business needs - Developed functional flow of websites, field level requirements and integration with web analytics tools - Worked with 3rd party vendors and global product team to develop clear and complete requirements, and make sure these requirements are implemented in required duration by assigned development team - KPIs and SLAs for the website performance, fault tolerance and optimized system availability - Familiar with defining search engine optimization and understanding of various online platforms (desktop website, mobile website and mobile applications) - Performed regression testing, developed recommendations for website improvements, optimization and reduced bounce rates - Drive data-driven recommendation on websites traffic pattern, navigation behavior and A/B testing effectiveness - Performed and designed system test, use cases, front-end contents, integration test dependencies and validate test results against requirements Requirements: - College/University degree - 3-5 years working experience in eliciting requirements, business process modelling, technical documentation and system testing with eCommerce solutions or online shopping sites - Experience in project management using Agile/waterfall methodology to implement B2C solutions, after sales support, refund, replacement, payment integration and security challenges - Familiar with effective SEO, web analytic, google analytics and UX best practices - Strong analytical skills to build complete understanding of requirements and translate into system functional documentation - Exposure with prototype tool will be a plus - Software Development experience with web platforms and knowledge on SDLC will be a plus - Working knowledge with SFDC(Demandware, SFMC, ServiceCloud, Community Cloud) will be an advantage - Result oriented and positive interpersonal skills - Business level Japanese and English are mandatory
  • Contract
  • Location
    Tokyo, Japan
  • Department
    Information Services
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