Taguig City, Philippines


Information Technology



Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. PMI’s journey to a smoke-free future is fuelled by technology. The total transformation we’re going through means that there are unique tech projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT, you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. Your ‘day to day’: The Service Management Engineer brings deep understanding of system and software architecture to design complex solutions on the ServiceNow platform, leads and prescribes customers to best practice, and collaborate with team members to achieve project goals. • Participate in all technical aspects of delivering customer solutions on the ServiceNow platform, advising customers on best practice to create lasting value and enhanced experiences. • Contribute on multiple Agile engagements, utilizing the PMI methodology and tools to enhance project efficiency and quality. • Define technical and design approaches, lead daily scrums, and advise technical consulting resources on development and configuration activities. • Co-lead sprint planning and review meetings, ensure the technical team follows the PMI methodology, and work to mitigate risk for PMI. • Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Product Owner. • Own the technical quality on projects and oversee Go-Live/Upgrade planning efforts. • Assist with discovery workshops and collaborate closely with Business Process Owners to define customer requirements. • Support new opportunities by providing technical demonstrations, technical scoping work estimates, and proposal/SOW reviews. • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives. Who we are looking for: • 3+ years of ServiceNow platform design and implementation experience with a comprehensive understanding of the product suite • 3 to 5 years of related customer-facing consulting experience with ServiceNow platform. • Project management skills. SCRUM master will be advantage • Expertise in 1+ additional process areas outside of ITSM (ITBM, ITOM, HR, CSM, UX) • Experience working with Agile teams, methodologies, and tools in a virtual environment. • Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically • Strong leadership, communication and influencing skills. • Excellent communication skills What we offer: Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers.