Warsaw, Poland





Job ID


MAKE HISTORY WITH US! Hi! We are Philip Morris in Poland and we are part of group Philip Morris International. While you’re reading this text, we are shaping smoke free future using technology. Brave enough to change the lives of millions of adult consumers around the globe? At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. JOIN US! Who are we looking for? • Bachelor’s or Master’s degree, • Minimum 3-5 years of experience of working in Customer Service, with in-depth experience of using CSC tools, • Excellent working knowledge of CSC processes, • Previous line management experience will be beneficial, • Ability to work quickly and flexibly, with the mental agility to make good decisions and embed learning and willing to embrace all aspects of working in a growing business, from strategic thinking to creating processes and training guides, • Strong analytical mindset and an ability to analyze complex data and to apply learnings to help inform decisions • Strong project management and collaboration skills with the ability to manage multiple tasks, projects and internal/external teams while sticking to deadlines • Excellent command of English, What we offer you? • Cross-functional projects in teams & companies • Cafeteria with various benefits • Private medical & dental care, • Life insurance, • Remote work & flexible working arrangements • Lunch card (Sodexo), • Wide range of trainings, further education, optional language courses. How can you make history with us? • Manage of customer service with a focus on phone channel to ensure best customer experience and to reach KPI • Active participate in planning and implementation CSC strategy with a focus on channel efficiency, • Accountability of dedicated budget to ensure best service level and efficiency (in line with channel strategy), • Monitor CSC Inbound phone channel results and service quality, provide insightful analysis to drive learning and improvement, • Act as the main point of contact for our CSC partners (local / global teams and CSC vendors) and close cooperate with the internal/external client to ensure an efficiency of phone channel, • Develop internal and external stakeholder to delivery CSC KPI’s, • Close collaborate with Customer Success and Data Governance Manager to ensure best PMI processes and standards are in place Please note that only on-line applications will be taken into consideration. Only selected candidates will be contacted.