Details

Contract

Full-Time

Location

Vancouver, Canada

Department

Consumer

Openings

1

Job ID

37484674

Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. ‘Consumer Life Sciences’ is a completely new part of our business, built to pioneer new products as we strive to build our smoke-free future. We’re PMI’s connection with customers, turning our understanding of different markets and customer motivations into effective marketing and commercial strategy. We’re driving forward our revolution. At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. For these adult smokers who would otherwise continuing smoking, we want to provide them with smoke-free alternatives. In doing so, we have created an RRP solution, IQOS. IQOS is different from a regular tobacco product, as it uses a technology whereby it heats tobacco rather than burning it. We are really excited about our product, as you will be too! With our revolutionary change already underway, there comes many opportunities as well. We are looking for a candidate who shares a passion for our vision and is looking to build a career with an international company. Bring us your penchant to interact with consumers and ability to educate our consumers as part of the Customer Care Team. THE ROLE: FULL-TIME – CONTRACTED The focus of the role is working remotely to enhance the awareness of IQOS and support Legal Age Consumers in their conversion from combustible tobacco to heat-not-burn products. As part of the Remote Sales Channel within Customer Care, you will be managing new and existing accounts through our CRM platform and operating within the framework and guidelines put in place. YOU are persuasive and love to educate the consumer about the benefits of products. YOU are very customer-centric and understand the need to provide exceptional customer service, throughout the sales cycle. YOU are able to create positive and lasting relationships with our Legal Age Consumers. YOU are a dynamic and energetic individual who is self-motivated and has the ability to work with little supervision. YOU are a quick thinker and able to adjust in a fast-paced environment. Your ‘day to day’ • Establish and develop consumer centric relationships with Legal Age Consumer to introduce new and innovative reduced risk product category (IQOS) to the marketplace on a daily basis. • Educate and inform the Legal Age Consumer of the product characteristics of reduced-risk products (IQOS) as an alternative to combustible cigarettes. • Perform data entry duties and update Legal Age Consumers’ data on our CRM platform as required • Create and process sales orders in a timely fashion • Achieve and/or exceed monthly and quarterly IQOS sales targets • Acquire and generate new leads to ensure sustainable commercialization of IQOS • Building a network of referrals members to continually replenish your pipeline Who we’re looking for • 2+ years experience in Outbound & Inbound Telesales or marketing is required • Post-secondary education • Experience working within a call center environment is a strong asset • Lead generation and lead nurturing experience is strong asset • High level of professionalism, being timely, and able to prioritize tasks with good planning skills • Have a passion for learning on the job and self-motivated to drive for results • Being outgoing, sociable and enjoy interacting with consumers over various platforms • Be able to communicate clearly while maintaining a consumer-centric approach • Strong problem-solving abilities in a live-environment • Strong computer skills with proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Working knowledge of Salesforce or CRM experience considered an asset • Bilingual; fluency in a secondary language considered an asset • Class 5 Drivers License and vehicle required What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. WHO WE ARE? We are Rothmans, Benson & Hedges Inc. Philip Morris International’s subsidiary in Canada -an International Fortune 500 Company. Today we are Canada's second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018 & 2019. We currently employ over 700 people throughout our six corporate and sales offices and our factory. Our parent company PMI is one of the world’s leading international tobacco company. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term we used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. PMI has a range of RRPs in various stages of development, scientific assessment and commercialization. Click on the following link to learn more about the science behind the RRPs: https://www.pmiscience.com/ Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for each individual. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders. In particular, we are committed to providing equal employment opportunity regardless of race, ancestry, colour, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements. We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups. We welcome and encourage applicants to reach their full potential with us. If you are unable to apply for a position online, or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.

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