Istanbul, Turkey





Job ID


PMI wants to work with the best talent available. Our diverse workforce of around 73,500 people speaks more than 80 languages. Our priority is to attract, support, and retain individuals from across the planet – no matter their age, gender, religion, or disability. Our people are our greatest strength, and we're proud of our culture of openness and respect. We believe that this is a big part of what makes PMI such a great place to work. Do you have strong social skills, are you customer oriented and do you want to work for a Top Employer with international career opportunities? If so, then please keep on reading. We are looking for a Lead B2B Analytics & NPS MEA who will work in our Duty Free Entity in Istanbul and be responsible for supporting the digital operations in our MEA Region with a key focus on B2B Analytics and NPS. The role requires broad understanding of MEA Markets and experience in digital analytics (Einstein Analytics, Google Analytics, Video 23, etc). Furthermore, it requires alignment with various stakeholders in the Markets for implementation and gathering insights to reach the business objectives and strive towards a visit-free future. To have credibility, the candidate will need to have a keen understanding of retailers by having the retailer at the core competency. Additionally, there will be a need to constantly engage with the Markets to communicate best practices & shared learnings amongst them. The role has been designed to support Digital B2B in the Markets by streamlining the analytics processes (brand, brand agnostic, performance, etc.) & leading on the deployment for DTE NPS across MEA region. Furthermore, ensuring actions are taken to tackle retailer pain points & opportunities through reporting and analytics to improve our Market business results. To deliver this challenging role, collaboration will be needed with both internal (PMI) and external stakeholders (3rd party agencies). You will be working as a member of our Integrated Business Services (IBS) Team. IBS at PMI is a trusted operational part of the business today. IBS executes non-market services in the field of Commercial, Legal, Tax, Finance and many more disciplines. It enables the markets to focus on business growth, whilst IBS partners on perfect execution, innovation (automation, data, processes, etc) and global scaling of the relevant business processes. Read further if you want to learn what the main responsibilities of the role are: •Lead DTE NPS deployment across MEA Markets & setup for NPS analytics dashboard •Ensure successful growth of individual Market NPS by conducting monthly huddles with each NPS MEA Market to discuss & prepare respective action plans •Lead B2B reporting & analytics for MEA on B2B KPIs, brand / agnostic content and platform performance on DTE & E-Ordering •Ensure sharing monthly updates and learning sessions across MEA Markets on digital B2B enablers (such as Einstein & Google Analytics) •Track B2B hub online governance service requests & prepare operations performance analytics This position can be something for you if you recognize yourself in the below profile. You: •Hold a university degree •Have at least 3 years of experience in B2B to understand operations and the retail environment •Have excellent written and verbal communication skills in English •Have strong communication & interpersonal skills, analytics deep dive presentation skills and have attention for detail •Are collaborative, a team player, customer oriented and a quick learner •Have hands on experience with digital tools like Einstein Analytics, Google analytics, Video 23 etc. •Proactive individual with analytical and data driven mindset for business analysis & visualization •Capable to think & develop out of the box quick solutions •Ability to work closely with Markets & discuss updates on analytics with different stakeholders to define next steps & action plans At Philip Morris International, employee health and safety is our top priority. Due to COVID-19, our office employees are working from home. This role will start as a remote position, but it will transfer to our HQ either partially or fully, after we start to work from the office again. At Philip Morris International, employee health and safety are our top priority. For our employees, we have implemented strict processes and precautions to prevent spread of COVID-19 including -but not limited to- providing gloves, masks, and hand sanitizers, temperature checks before entering to facilities and frequent sanitizing of touched surfaces throughout the day. One more thing: at Philip Morris we see equal pay for equal work between woman and men as the baseline standard for equality. Our good intentions do match our practices as we achieved the Global Equal Salary Certification. Moreover, we invest in creating a diverse workforce & a culture based on personal and career development, both on local as well as international level. How does this sound? If you are interested, go ahead and apply! #LIJobs