Barcelona, Spain





Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions. The smoke-free revolution means we’re rebuilding everything from the ground up. You’ll feel like you’re working in a start-up here – with the freedom to shape and define the future, but with the support and scope of a vast global business. It’s challenging, fast-paced and highly collaborative – if you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career. Your day to day: Iqos Boutique Manager is a Brand Ambassador, a leader who support the brand and business. An Iqos Boutique Manager contributes to develops and motivate her/his team. Also he/she Guarantee the correct daily running of the Store in order to ensure sales & profit performance achieving the standard Customer Service level BUSINESS MANAGEMENT -Store business analysis follow ups to ensure business performance - (P&L, KPIs, both quanti & qualy) -Management & coach team to ensure the delivering business goals. -Develop monthly & weekly reports for business analysis, action plan implementation follows ups to recover the situation -To build up relationships with local retailers to build up brand opportunities. -Ensure Visual Merchandising processes & guidelines based on the VM Team recommendations -Offering an inspiring & creative advice to the customer OPERATIONS MANAGEMENT -Ensure the Operations Standards follow up and application e.g., Stock and Inventory Management, Cash & Card Reconciliation, All the team -Ensures the stocks management of Operations through appropriate supervision & delegation: Assistant Boutique Manager that will supervise and coordinate all activities in the Front and Back Offices. -Monthly operations report to recover situations -Ensure Back & front office operations management (controlling Back office administration) -Monitoring Audits & assessments by the audits team, validating results & implementing action plans -Ensure safety within the Store & transmit to the team -Ensure the customer register in the properly way when its necessary CUSTOMER MANAGEMENT -Ensures the welcoming to the stores, provided with Sales and Service Standards to ensure the customer expectations. -Spend time on the shop floor & back office, the Boutique Manager will supervise the customer experience service, and provide feed-back to the team in a constructive way to recover the situation, supporting the team in selling skills. -Delegate to the assistant Boutique Manager When the Boutique Manager cannot supervise the full Customer Experience -Taking over when a sales expert is facing a client issue -Regularly monitors all analyses and KPIs shared by Area Supervisor on the quality and appreciation of the delivered Customer Experience, e.g. Mystery Shopping & NPS, etc. And shares Action Plans, key learnings with his/her team on a regular basis to improve the global performance PEOPLE MANAGEMENT -Responsible for building and maintaining a constructive & motivating working environment also capacity to provide constructive Feed-back -Responsible to Manage the store team, according to its size and structure. -Working hand in hand with HR to ensure training plans, on boarding, compensation & benefits -Leading recruitment needs & inductions store -Ensure communication, Back Office organization & maintenance -Responsible for the Preparation & animation of a Daily Briefing in order to inform the team on key points of focus: -performance, objectives, action plan, additional information, shared goals, such as: business objectives, quality of Customer Experience, promotions -Individual meetings with the team to follow up motivation drivers, strengths & improvement opportunities -Manage the staff optimization needs in the store taking care of business peaks to ensure the service. -Completes all career development activities in line with HR Who are we looking for: -Business School, Hospitality School (desired, not mandatory) -Experience in Retail is a Mandatory > 4 years -Local Language + Additional ( English Intermediate/advance) another language will be desirable -Experience as Boutique Manager preferably in another Retail Company -Microsoft Office: intermediate Excel & Power Point -key financial aspects of a Store management (P&L, KPIs, drivers, Budget planning and follow-up) -Qualitative measures of a Boutique performance (Mystery Shopping, NPS) -Store Operational Standards -People management experience , development & follow up -Curious people, strong emotional intelligence -Good attitude, focus results -Solving problems focus -Humble & smiley with willingness to help others determined, -Customer service oriented skills What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: -Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. -Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. -Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. -Take pride in delivering our promise to society: to improve the lives of a billion smokers. To join our growing team…