Tokyo, Japan


Information Technology



Job ID


PMI’s journey to a smoke-free future is fueled by technology. The total transformation we’re going through means that there are unique Information Technology (IT) projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in IT you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. As a (Senior) IT Analyst, you can expect the following day to day tasks: • We are currently looking for 3 candidates that will be assigned to one specific are: o To support our Commercial Team where systems are mainly build with SalesForce technology o To support our Customer Care that is using multiple technology enabling productivity of our call center agents o To join our Platform operations team that is handling day-to-day platform monitoring, maintenance, qa and controls for all our live systems. • Actively build and maintain close collaboration with stakeholders from Commercial and Digital departments to stay up to date with the business needs. • Understand the business processes and technical areas, execute the deployment and localization of global system solutions or participate to development of local differentiating capabilities. • Translate new business requirements into user stories/specifications and make sure that the global product team or developers understand the requirements. • For locally managed application, you will also coordinate the 3rd party development teams, validate the developments, design and perform integration testing vs. requirement, and prepare the deployment. • Participate and have opportunity to lead projects providing best B2B/B2C systems solutions using Agile principles. • Ensure reliable and efficient operation of deployed system solutions and related processes • Adapt and monitor KPIs and SLAs for the system performance, fault tolerance and optimized system availability • Build your own expertise while cooperating with professional across the global organization of Philip Morris International. Requirements: • University degree in Computer Sciences, Information Systems management, Engineering or equivalent • 3+ years working experience in eliciting requirements, business process modelling, technical documentation, and system testing • Proven analytical skills to build complete understanding of requirements and translate into system solutions using Agile principles • A plus would be: o Hands-on Software Development experience leading to practical knowledge of Software Development Lifecycle o Working knowledge of Sales Force package (Demandware, SFMC, ServiceCloud, Community Cloud) o Experience with Data management systems (Treasure Data, SQL, RDS, Redshift) o System monitoring packages knowledge (e.g new relic) o Amazon Web Service experience and certification • Business level English is mandatory and Japanese (both written and spoken)is preferable