Seoul, South Korea


People & Culture



Job ID


Manager P&C Operations Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free future with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Who we’re looking for You will have one of the most critical roles in the P&C Operations Operating Model, ensuring the effectiveness of all products and services delivered into market's functions, providing market insights through effective employee experience feedback loops, and managing the deployment of new products. Furthermore, you will ensure Stakeholder satisfaction through better demand prediction and responsiveness to service challenges at market level, with clear owners for issue resolution. At PMI, P&C Operations includes: P&C Call Centre & Employee Data Administration (in partnership with regional team), Payroll Administration, Benefits (Health, Wellbeing, Benefits Administration, and Pension Administration), Expatriate Management & Domestic Relocation (in partnership with Global Mobility team), Rewards & Recognition, Employee Experience, and P&C Analytics & Reporting. Our consumers include our Managers, our Employees (including new hires and terminated employees) and other P&C functions Your ‘day to day’ Account Management • Ownership for the effectiveness of all products and services delivered into the market providing ‘consumer perspective’ on product health insights to relevant teams • Lead the planning and execute the transformation of P&C Operations Korea team to the new PMI P&C Operating model. Stakeholder Management • Responsible for developing and ongoing relationship within the local market: partnering with P&C functions to ensure seamless service execution to their populations and managing local relationship with vendor, external regulatory (tax, ministry of manpower, etc) and internal risk and control groups. Consumer Centric Service Delivery & Product Feedback • Understand consumer demands & embed these in product delivery to ensure optimal consumer experience • Monitor P&C market industry trends to identify new opportunities & use such data to look for trends and problems, & analyze these to improve service delivery • Provide market feedback, intelligence and insights for product development and value creation & champion market driven product requirements, while predicting market demand P&C Operations Product Deployment • Accountable for P&C Operations deployment planning in the market and for attending the stage gates to represent market needs • Monitor P&C Operations product adoption and service execution to ensure defined outcomes achieved and delivered to agreed standards to market requirements, redressing gaps identified • Collaborate with Product Owners, Service Delivery Team and P&C to deploy product changes into markets Change Management • Change Agent for new or changes to P&C Products, monitoring product adoption defining interventions for optimal success, & P&C delivery on major functional projects e.g., business transformation or market re-orgs • Champion Employee Experience and oversight of feedback loop for prioritization of change requirements What you need to have • Bachelor’s Degree in HR, Business, Engineering or Finance; having completed a Master’s Degree in the same field is an advantage • A minimum of 10 years prior experience in a large multinational environment; Prior experience managing client/ employee facing teams, including HR Business Partner roles, is an advantage • Solid experience in Stakeholder engagement, End consumer experience, Service orientation, & with knowledge of HR Operations delivery understanding business context and able to translate into solutions • An in-depth understanding of local labor environment and laws, with effective business communication in English / Korean (both written / verbal). What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of world’s best people and feel like you belong. • Be able to work in flexible work schedule (half-day Fridays), and receive competitive compensation & benefits including Group life and accident insurance, Welfare card etc. OTHERS • Contract Type - Permanent • Work location - Philip Morris Korea, 10, Gukjegeumyung-ro, Yeongdeungpo-gu, Seoul, Korea HOW TO APPLY • Go PMI career site, "" and set ‘South Korea’ and search for the job • Click ‘Apply Now’ button and ‘Upload a File’ for new applicants • Upload your English Resume either in Word or PDF format (merge your files into one file named as your English name, i.e., CV Gildong Hong) • Fill in basic information such as employment and education • Create password and submit application