Lausanne, Switzerland





Job ID


Be a part of a revolutionary change Times are changing at PMI. We have chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business by building a smoke-free future and creating products with the power to improve the lives of a billion smokers worldwide. Wherever you join us, you will enjoy the freedom to dream up and deliver better, brighter solutions. It is the perfect setting place to start your career. Are you up for a 6-month challenge starting in February 2022? Then apply now, we are looking for you! Data Science Internship in Customer Care Deployment We are looking for you: • Currently studying for your Master’s degree in business analytics, Data science, Computer Science, Statistics, or another quantitative field • Preferably knowledge in data visualizations and KPI dashboards using Power BI, Excel and ideally Salesforce • Work in autonomy • Highly motivated, independent, and self-learner • Good communication skills • Customer-oriented and problem-solving mind • Generally technically savvy, and hands-on mentality • Fluent in oral and written English • Good knowledge of other local languages with at least fluent in one of them (German, French or Italian) You will join our Customer Care Deployment team based in Switzerland which is responsible for managing the business relationship and market’s initiatives deployment of our Swiss Contact Service Center based in Lisbon. We also monitor the acknowledge of our team who are serving our Customers and Retailers on online channels to meet excellence in service support. Roles & Objectives • Set-up, develop, execute and deploy Customer Care Deployment operational data analysis with reporting in line with B2C and B2B Customer Care expansion to reach Global as well as Local KPIs above target. The goal is to be able to meet excellence in service level towards our B2B and B2C customers on RRP and Conventional channels What we offer Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We will empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. JOIN A GLOBAL MARKET LEADER PMI is the world’s leading international tobacco company, with six of the world's top 15 international brands and products sold in more than 180 markets. In addition to the manufacture and sale of cigarettes, including the number one global cigarette brand, and other tobacco products, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term we use to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. We have a range of RRPs in various stages of development, scientific assessment and commercialization. Because our RRPs do not burn tobacco, they produce far lower quantities of harmful and potentially harmful compounds than found in cigarette smoke. For more information, see and PMI is an Equal Opportunity Employer.