London, United Kingdom





Job ID


Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions. The Consumer Group is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver better, science-backed alternatives to millions of adult smokers around the world. It is only by focusing on our strategic priorities and the right organization, fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives, that we will be able to deliver a smoke-free future. Here, you can make a difference. You can shape the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change in the lives of smokers on their way to better alternatives. You’ll develop your skills, collaborating across functions, markets and regions. If you want to make a life-changing impact on consumers, there’s no better place. For our Omni-Channel team at Global Studio, London, UK we are therefore looking for a Manager Global Web Operations. In this position you will work closely with the current Manager Global Web Operations to ensure successful operations of the Web experience across our entities, being part of the wider Global Web Operations team. You will assist to: • Deliver, maintain and optimize website front end operational services / processes • Support the team in managing agency relationship • Help establish processes, clear SLA’s, determine priorities and schedules • Plan necessary resources to ensure completion of tasks and projects on schedule • Help deliver and maintaining reports and monitor operational performance • Facilitate global & local initiatives / requests by assessing the feasibility of proposed executions vs. the AEM component library / system limitations • Support rollout of new & global initiatives (new product launches, campaigns) in accordance to established processes and coordinating effort with digital HUBs, IT and Business units. • Content publishing duties and validation on Globally owned platforms • Understand and meet the requirements of regional and local business needs • Support Head of Global Web Operations when needed and during absence / holidays • Develop collaborative relationships with partners across the board; explore partnerships opportunities with other people internally & externally. We’re looking for someone with: Skills and Experience (essential): • Pro-active, independent and responsible attitude • Extensive knowledge of AEM, Drupal, SAP Hybris and Demandware • Flexibility dealing with international ever evolving teams, languages and time zones • Ability to read complex, multi-functional (tech) contexts and prioritize initiatives. • Result-orientated and capability to relate actions to KPIs • Strong all-around abilities within ecommerce, technical and CMS experience • All around experience and understanding of ecommerce / website systems & processes • Ability to build long term relationships & communicate with a wide range of internal & external partners, either with business or technical background. • Proficiency in written & spoken English. Personal: • Good communicator • Attention to detail • Ability to work under pressure • Multitasking abilities • Pro-active and motivator • Enthusiastic and positive • Possess a confident and outgoing character • Creative and flexible approach to working What we offer Our success depends on the talented employees who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to improve the lives of a billion smokers. #Lijobs