Delhi, India





Job ID


Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. The total transformation we’re going through means that there are unique projects here to match all levels of skills and ambitions – from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions. To join us in you’ll need to be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with. PURPOSE OF THE ROLE: This role owns, leads and manages the overall Market S&OP process to ensure alignment across functions and senior market management to delivery of business goals for short and medium to long term. The primary responsibilities of this role, Manager Sales & Operations Planning (S&OP) are to facilitate the S&OP process for combustible category, Including preparation of the monthly S&OP as well as the ownership of the implementation and local governance of the global S&OP standards and reporting. This role also manages the calendar of events that lead up to the final monthly demand plan through the ownership of the overall S&OP and demand planning process as well as proactively identifies supply chain risks issues/risks and proposes solutions during the S&OP through relevant and in depth root cause analysis. PRINCIPAL ACCOUNTABILITIES: 1. Leads the implementation of a standardized & disciplined S&OP process for CC product category (CC), following the predefined drumbeat and owns the KPI performance management. Follows up on key decisions and holds key stakeholders including market management accountable for agreed actions/decisions as part of the S&OP formalization. (1) Advise Customer Service (Regional, local) of variances between existing forecasts, plans, actuals, budgets. (2) Drive alignment of plans and/or corrective actions in forecasting that will improve our supply chain metrics in the area of cost, cash and services. (3) Report on forecasting performance through standard KPIs, dashboard and reporting. (4) Monitor the demand planning metrics and use root cause analysis to resolve largest gaps. (5) Provide input to the supply planning organization in developing inventory and service level target on existing and new products Holds appropriate stakeholders including site and global leadership, to account for agreed actions for mitigation of risk or realization of opportunities as identified via S&OP. 2. Supervises the overall market's demand planning process for CC to meet and beat forecast accuracy objectives through ensuring efficient business intelligence collection processes are in place to monitor and report relevant assumptions, risks and opportunities relating to the medium and long term business targets. Validates the market forecast and advises Customer Service (market) of variances between existing forecasts, plans, actuals, budgets. Drives alignment of plans and/or corrective actions in forecasting that will improve our supply chain metrics in the area of cost, cash and services. and accountable for (1) the generation and maintenance of an 18 months rolling forecast following a precise planning drumbeat (2) identification of demand plan variations and exceptions (3) Drive root cause analysis and corrective actions. 3. Collaborates with the Global Category Team, Synch Hub and Markets to manage products lifecycle. (1) Ensure efficient management of Phase-in phase-out for new product introductions by aligning plans with the different stakeholders, assessing their impact in terms of service, cash and cost. (2) Ensure the plans are timely reflected into the market forecast, (3) Report on plan performance vs. actuals, previous forecast, budget (4) Functional representative for NPLs - stakeholder management, prototype making, coordinating with TPM manager for material readiness, product analysis & PRF submissions. 4. Continuously focusses to improve the overall S&OP process and develops actionable plans to improve it's maturity across all aspects (capability, process improvements and automation). Coaching, mentoring and initiation of improvement projects, where required. 5. Reports on forecasting performance through standard KPIs, dashboard and reporting and monitors the demand planning key metrics. Based on identified performance gaps, uses root cause analysis and actively defined solutions to drive improvements in service level, Cost and Cash. 6. Standard, Improvement Processes and Systems In collaboration with COE the preparation, deployment, and utilization of the organization standard operating guidelines & systems. Develop and implement standards working procedures, operating guidelines & systems Drive the drumbeat process and ensure adherence to it Ensure all documentation and transactions in the systems are done accurately and on-time. Control the timely and proper submission of legislative documents required for application, extension, and closure of incentive certificates, in order to maximize benefits for the company and avoid any compliance issues. Actively participate or initiate improvement programs; evaluate, analyze, and implement alternatives; in order to improve consumers (internal and external) service levels at optimal cost. Relentlessly look for and explore any opportunities by keeping abreast of new industry/technological development applicable and regular communication with ORGANIZATION and other affiliates. Take a leadership role in pioneering, testing and proposing new opportunities and when successful ensure the sharing across the organization. 7. Budget, reporting and controlling: Direct the preparation, secure the approval and control the implementation of the budget for the department. Lead periodical (i.e. monthly) tracking of the performance of Department by setting clear KPIs; and drive the generation of ideas / solutions for further optimization, streamlining and standardization. Closely work with Finance to periodically track the actual spend vs. budget, identify possible deviations, propose corrective measures. Inform Management in case of risk or significant deviation in line with organization policies. 8. Organize, manage, staff and develop a motivated, skilled, and optimally resourced team to ensure that performance levels and professional development will achieve or exceed business objectives. Maximize the organizational and individual performance in attainment of business objectives, manage, coach, develop and motivate staff as a key to reaching excellence. Reinforce and adapt a process-oriented structure with a continuous optimization of utilization of manpower and equipment. Create a self-motivating environment that encourage all employees to develop to their full potential and freely express their ideas for continuous improvement of the workplace conditions and business performance. SKILLS AND COMPETENCIES: EDUCATION: Master's degree in Business Administration, Supply Chain Management or related fields APICS certification and/or certification in Business Forecasting & Planning (IBF) and/or Lean Six Sigma certification are a plus Fluent in English WORK EXPERIENCE: 6+ Years of experience within Fast Moving Consumer Goods (FMCG), Electronics or Medical Device industry with experience in forecasting, Supply Chain Planning, Sales & Operations Planning (S&OP) and data analytics. Working knowledge of SAP, Supply Chain Planning Solutions and Forecasting Solutions