Lausanne, Switzerland


Workplace Experience



Job ID


Be part of the biggest transformation in the history of our company. At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future on smoke-free products. One clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. You who are endowed with a spirit of innovation, you can have a considerable impact on our business strategies. Our environment is exciting and constantly evolving. If you are ready to tackle the challenge of initiating and participating in new projects, you will be in your element. You will have varied opportunities for development and your career will progress at the pace of building our smoke-free world. Workplace Experience aims to put employees at the center of the workplace to create seamless service experiences throughout our work facility and to positively influence employee satisfaction and performance. Our goal is to architect and coordinate value-adding activities for all employees, to build a strong and healthy company culture. We offer workspace benefits to help employees feel comfortable and calm and thus increase creativity, innovation and productivity. We have an opportunity for a Manager Building Infrastructure & Projects to join our Workplace Experience team based at our Operations Centre in Lausanne or Neuchatel, Switzerland. The Team Our transformation is not only changing what we are like on the inside – it’s about building a working environment that is more agile, more engaged with our customers, and more open to suppliers and external talent, partners, networks and communities. The Workplace Experience (WX) Team is accountable for to delivering our next generation workplace services across all PMI corporate sites in Switzerland (Hospitality & Wellbeing, Transportation & Commuting, on-site Events & Conferences, Security & Safety, Office Services, workplace induction and other employee advantages). The guiding principle is employee centricity and with the ultimate goal to foster employee performance in our campus. Our corporate workspace is now transforming to allow a freer, back-and-forth flow of people, expertise, and ideas. Enabling PMI and our people to truly collaborate to capture new opportunities. All of these changes will fundamentally reshape our offices and services. The Role The role will lead Building Infrastructure function and collaborate closely with Ops and Site Managers across PM and contribute to develop COE’s. Collaboration with key partners within PM team including: Workplace Experience CH, Design and Construction and Integrated Workplace Services. Partnership and collaboration with key functions such as Legal, Global Procurement and Finance is required to help drive consistent results Oversee general facilities maintenance as well as operation of building facilities including automation, technical (plumbing, electrical, and HVAC systems) and maintenance Responsibilities - Portfolio Strategy: Gather and translate business insights in support of long-term real estate strategies that leverage the power of our transformation and to optimize the portfolio in support overall business objectives and priorities. Develop portfolio strategies that align to long term business objectives and make recommendations - Collaboratively partner with all PM leaders to align and support their business objectives. Be a thought leader and provide advanced market intelligence - Manage annual building infrastructure business planning (Op ex and Cap ex) budget process and development of multi-year road map of projects and initiatives - Manage a network of key PM internal partners and strategic external partners that support transformation as an extension of the core team - Help drive end to end employee workplace experiences through understanding of and support for cross functional global programs - Define relevant workplace KPI’s both for internal functions and external partners and collect insights - Innovative and creative and in the use of technology and able to approach real estate with a fresh perspective - Maintenance costs: Focus on creating reliability and removing operating risk. Measure Maintenance costs true the life cycle to improve it and to predict its future. Drive the actions and behaviors needed to meet the goals set - Customer service: Ensure and deliver uninterrupted services to residents and ensure quality and speed of Execution/Response - Maintenance Support Business Strategy: Build and select a range of useful maintenance KPI to identify the issues causing by maintenance effects and select the right strategy to improve both equipment reliability and maintenance performance. Use Visual Management Principles to Display KPIs for Action - Sustainable workplace: Meet demands for new and renovated facilities that are accessible, secure healthy and productive, while minimizing any negative impacts upon society, the environment and the economy and include sustainable design attributes to reduce operation costs - Oversee the functioning of all building systems including HVAC, mechanical, technical, electrical and Automation - Maintain buildings and infrastructure in an excellent operational state, including planned maintenance, unplanned/emergency maintenance and routine work orders About you - College/University - Executive MBA preferred - Fluent French and English language skills - Proven experience of progressive experience in a maintenance field, including a management position directing a multifunctional building maintenance staff - Knowledge and hands on experience of the overall department functions such as HVAC, Electrical, and Mechanical and Automation - High energy and enthusiasm to effectively manage the organization and service delivery function - Strong customer relationship management skills - Strong analytical and strategic problem solving capabilities - Ability to operate independently and effectively in an ambiguous environment - Must have experience leading internal and external teams including experience mentoring a team and fostering an environment of continuous learning and development - Successful background working in and navigating in a corporate matrix environment - Must have strong project management skills and an ability to oversee multiple projects simultaneously - High profile communication skills and leadership skills with the ability to influence multiple business partners across all levels with differing points of view - Must have experience with vendor negotiations and vendor management - Highly professional and ethical - Should be comfortable working within a matrix organization that requires a high level of flexibility, team collaboration, and effective leadership practices with the ability to deliver high profile programs - Experience in leading a strategic organization focused on outsourcing relationships and service integration. What we offer We genuinely care about our people and we show this through living out our Employee Brand each and every day. It’s what connects every colleague in every market. In additional to a competitive salary and benefits package, we offer a fantastic office environment and look to ensure you have the best work-life balance possible. Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you could: • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong. • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. • Take pride in delivering our promise to society: to deliver a smoke-free future. Philip Morris International: Delivering a Smoke-Free Future Philip Morris International (PMI) is leading a transformation in the tobacco industry to create a smoke-free future and ultimately replace cigarettes with smoke-free products to the benefit of adults who would otherwise continue to smoke, society, the company and its shareholders. PMI is a leading international tobacco company engaged in the manufacture and sale of cigarettes, smoke-free products and associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. Through multidisciplinary capabilities in product development, state-of-the-art facilities and scientific substantiation, PMI aims to ensure that its smoke-free products meet adult consumer preferences and rigorous regulatory requirements. PMI’s smoke-free IQOS product portfolio includes heat-not-burn and nicotine-containing vapor products. As of June 30, 2019, PMI estimates that approximately 8.0 million adult smokers around the world have already stopped smoking and switched to PMI’s heat-not-burn product, available for sale in 48 markets in key cities or nationwide under the IQOS brand. For more information, please visit and PMI is an Equal Opportunity Employer. #LIjobs