Yerevan, Armenia





Job ID


Currently Philip Morris Armenia is looking for Remote Team Supervisor joining our team. Remote team SPV will participate in coach and freelance teams’ goals setting, empower agents, promoting success, achieve targets, control channels’ cost/budget, serve as a supportive leader in overcoming difficult cases. This is a great opportunity to work with the diversified, dynamic, and innovation driven team. MAIN RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO: • In close cooperation with commercial and consumer experience teams, the incumbent will be responsible for operational management of coach and freelance teams’ workflow. • Supervise the main channel performing outbound interactions, to further support acquisition, hyper-care and retention activities via diverse new capabilities for enhanced consumer experience across the Adult Consumer Journey. • Provide an actionable and effective set up of assigned channel and directions for monitoring the operational performance. • Managed and centralize in detailed and accurate reporting. • Participate in development of commercial plans, designing channel’s budget, the forecasts, and support/involve in any decision-making process related to assigned channel. • Collect, consolidate, and analyze consumers feedback, proposing actionable improvements/optimization. • Ensure operational and financial performance and achieve the company’s objective will derive from teams’ Required qualifications • University degree in Business, Marketing or related field • Experience in people management • Strong Interpersonal and communication skills • Negotiation and problem-solving skills • Analytical skills • Result driven and Consumer oriented • Sales background will be considered as a plus • Technically savvy, confident MS Office package user • Upper Intermediate English WHAT WE OFFER: • You will work in truly international environment • You will get unique development opportunities • You will enjoy building your network among highly professional colleagues • You will get competitive level of compensation & social package.