Philip Morris International Statement on HEETS supply interruptions in the Kingdom of Saudi Arabia

June 2022


There continue to be ongoing supply interruptions of HEETS to the Kingdom of Saudi Arabia. Despite all efforts, we expect supply interruptions to continue in the interim. 

Please be assured that we care about the IQOS community in the Kingdom and efforts are being taken to resolve the supply interruption. We do not take this situation lightly and want to express our sincerest apologies for the inconvenience it may cause to IQOS consumers. 

We will do our utmost to keep IQOS consumers informed of any developments. In the meantime, IQOS Customer Care services remain fully available for support through the following channels:

  • Info line (toll-free): 8008500017
  • Facebook: IQOS Support SA
  • Twitter: IQOS Support SA
  • Email: