Product Concerns


Do you have a question or an issue to report? Can't find your usual brand? Want to know more about one of our products? If so, please contact your local PMI office below for assistance.

We strive to give consumers the highest-quality products. However, if you are unsatisfied with one of our products, please send it, along with details of where and when you bought it, to your local PMI office.




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Select your nearest PMI office in the list

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Please note that it is against our policy to send out marketing materials, promotional items, or cigarettes in response to consumer requests.

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Smoke-Free Products

We’re launching our smoke-free products around the world. Discover more.


Find out how to get in touch if you want to apply for a job or internship.

Ideas & Partnerships

You want to collaborate with us or share your idea? Get in touch via our Idea Submission Portal.

Media Inquiries

Journalists may reach out to us through our press office.


In this section you will find answers to frequently asked questions about our company and products.

Investor Questions

Please visit the contacts page for questions about investor relations.

Unable to find what you're looking for? Please contact us here.